Nursing & Rehabilitation Center at Good Shepherd

Good Shepherd is a wonderful facility with a kind and attentive team! The staff truly cares about each resident and works hard to create a comfortable, home-like environment. Highly recommend for quality, compassionate care!!

My husband Russell was a client for several weeks in the rehab section. He & I were so impressed with the level of care he received each day. The staff were always super nice from nursing to housekeeping. The whole place was always kept super clean. The food was good. I was always glad when they had fish it was so good.It is always so hard to have to make a decision to put a loved one in a facility for what ever reason but I was so fortunate that we chose this one because we could not have gotten better care . I will be forever grateful to all the staff for being so kind & taking such good care of my husband. Thank you all so much.

My mom stayed here recently and her stay started out well. My mom had a UTI and the staff lied to our family twice. They stated that they ran tests and my mom was cleared of her infection. She was sent out to St. Vincent ER and they said that she had a UTI and was confused and combative. Once they admitted my mom and treated her,she improved so much. When the hospital tried to send her back to Good Shepherd, they denied her after they told the family that she would be able to come back. They can't be trusted and I wouldn't recommend them!!

This facility might be OK for some basic rehab, but they are not equipped or have training to deal with dementia or alzheimer's patients. Not sure why Baptist sent our mother here knowing this. Because the rehab staff has no proper training for these types of patients, they're unwilling to do the necessary rehab for the patient and write the patient off. Once we realized this after 2-3 weeks we tried to get her out & moved to another facility but they wouldn't release our mother from their care. Then she got UTI and after that she got COVID. Once we got her released though and out of the facility, our mother passed away about 4 weeks later. Our mother was managing all on her own before all this started. Less than 3 months later she was deceased.

Horrible: Not fully staffed in the evening, overnights and weekends. Nurse and CNA's disregard call lights. Aids do not assist with patients that want to do activities. One Saturday morning I came, residents was on the floor from the previous night and my mom was hanging off the bed. I always notified DON of my concerns, I nevered got a response back. Womb nurse don't change wombs daily. My mom passed away due to clogged port that was no change on daily bases.