Norwich Rehabilitation & Nursing Center

I play acoustic music for some of the residents once a month and have gotten to know some of the staff and those who have made Norwich Rehab their home. Im always impressed with the care provided by the workers. Im grateful to Kimi and her team who go out of their way to be kind to everyone and bring entertainment to the residents. I wish my mother would have recuperated at a caring facility like this when she needed needed rehabilitation.

I checked in after a hip replacement in mid-Nov. There was a loud party atmosphere among the staff in the evenings out in the hallway. No one gave me fresh water on the nightstand or helped me with personal care such as providing towels or helping me wash. No one cleaned my room. The food was inadequate and unpalatable. It was cold, the bedding inadequate, and I had to sleep in my regular clothing with my coat over me. My calls to the staff were rarely answered. I did not see a doctor or physical therapist for the first 3 days of my stay. My pain was not relieved in a timely manner, for the 1st day of my 5-day stay, when it was at its worst. One day my room was ice cold, so that my roommate had to go sleep in the residents' lounge, after we both complained about the cold, and nothing was d

Recently one of my family members had to come here for short term rehab , she was in and out within 3 weeks . The care she received from everyone here was nothing short of amazing. I know how tough nursing homes can be , but they really did good .

My loved one has been here twice for short term rehab. The physical therapy staff are exceptional. The nursing/CNA staff on days are great. The dietary department listens and makes adjustments accordingly. Their menu is diverse and the food is well prepared. With that being said, laundry has lost many items of their clothing, and the nights and weekend nursing/CNA staff need improvement, mostly due to staff shortages and some for their lack of work ethic/care.

I have had the honor of being booked to perform (sing) for the fantastic residents of this facility. I have only dealt with the Activities department staff. Therefore I can only speak to that department, they all are clearly a caring hard working group of people. If and when they request another performance from me , I would happily be there them and the residents.