NBN Group

I would give them 10 stars!!! Everybody there is more then helpful, very friendly and professional. I went there few months ago to help my dad get his CPAP and was impressed by professionalism.They were very patient with us while we got machine set up on the first visit and equally patient and friendly when we got there second time with the problem to be solved. I apologize to two ladies who helped us few months ago for not remembering their names to thank them this way . I was there just last week again asking for the equipment repair as my dad had some problems with the unit. From the moment your walk in and get greeted by Carolyn until you finish everything is absolutely amazing . This time they even got their manager/supervisor, Erin, involved who in a most humble way went above

Wonderful experience. The staff here is great. The receptionist greeted me warmly and made me feel very welcome. This is my first time using a CPAP and Kristin was so sweet and informative while going over my machine. Everyone I dealt with was very personable, patient and professional.

Kristen was marvelous. Eve though I am a long standing cpap user, she made sure I understood all the differences due to technology upgrades. My family has used NBN for many services over the years and regularly recommend the company.

I don't understand how a company can take a case and not have nurses to cover? I have gotten a run around since day one. They say one thing and do another. Instead of being honest with the client and say "We don't have enough nurses to staff" they rather paint a picture and not be able to fulfill the job. I have never seen a company more disorganized. After I asked several time if u need to supply anything as in glove, wipes etc.... I was told no! And then was told by someone else that they don't supply paper towels, sanitizer, sanitize wipes and that I can buy that stuff at the dollar store. Then I was told yesterday that I would have a nurse from 7 till 10 and one from 10 to 7 am, I text the nurse around 945 to see if she was on her way and she replied she told them she wasn't coming in

Office staff is very friendly, but equipment fails WAY TOO OFTEN!!!! Then they try to blame it on you, when it's clearly the equipment.