Medical Center Eye Institute

Came in with concerns of fuzzy vision and wanted a detailed examination. Greeted warmly when I first walked in. When called to the back, Ms Samantha was very friendly and explained everything that was happening and going g to happen. 1st time here, so it took a bit longer than expected, but maybe because of being a new patient. Once I saw the Dr, I did not feel rushed out the door, which was nice too.

This practice consistently demonstrates that they don't value their patients' time by wildly overbooking appointments. Each time I have presented for an appointment i have waited 30 minutes to an hour, just to be called back, then waited an additional 30 minutes in the room. The last two times, there were 5-7 people in the lobby and i asked about the wait and was told it would be 30-45 minutes, so I just left and rescheduled. This time I will not be rescheduling. They will not tell you about the ridiculous wait unless you specifically ask. If your office is running close to an hour behind, you owe it to your patients to let them know BEFORE they waste their time driving into their appointment and sit in your waiting room for 30 minutes. I work in healthcare and would never treat a patient

I was scheduled for a 4 PM and promptly seen by a technician. I then waited over an hour in an exam room to be seen by Dr. Dunham. I eventually walked out. My experience was consistent with other reviews here. Dr. Dunham is a kind man but his practice administration needs help. A patient’s time is also valuable and that should be respected.

If I could give them 0 starts I would. The front desk has horrible communication skills and they are easily irritable. It seemed like it was such a huge inconvenience for them to explain our benefits. Overall they were all just rude in general. My wife and I wished we would’ve just dodged the place completely. I’m so thankful we didn’t waste her benefits here also.

I am extremely thankful to this doctor for quickly evaluating my daughters extreme eye pain and putting her on an immediate course of action to prevent possible blindness. He honestly went out of his way to explain her condition to us and help with getting the insurance to cover the expensive drops required. The staff was also super genuine and helpful. And the best part is my daughter's eye is saved!