LVPG Orthopedics and Sports Medicine-Independence Road

Professional and outstanding service, but I was disappointed in their ethics. LVPG knew my injuries were from NY, and I was diagnosed and treated both in their orthopedics and physical therapy for 6–9 months. Yet they refused to give me the degree of disability paperwork that I needed for NYS worker's comp. They collected $1000s from the insurer, while I was disabled. How does an accredited institution knowingly do this? I suffered a lot of grief with them. Out of state cases >>>Just stay away. I changed to an Allentown orthopedic doctor and INSTANTLY had my paperwork done. So all LVPG excuses were nonsense.

I had an appointment to get muscle, joint, nerve pain in my arm checked out. Receptionists were rude, and my appointment with the Dr was less than 5 min. I was given a treatment plan that I felt like I could have just done myself (wear a brace) And schedule a nerve test that family who’ve had it done say that seems unnecessary if the doctor told me I MIGHT have carpal tunnel.

Came in last week for nerve testing, the doctor was sick and wearing a mask. She told me everyone was sick at home and how she was sick. Now I have the flu and have passed it to my family. Doctor was literally the only person I have had contact with. So thanks for that. No other complaints

Doctor Terpstra is great. Tore my meniscus and he took a piece of it out. Answered all my questions over and over again. Also did some of my rehab here. The staff is great. I was with Diana and Kevin most of the time and they are absolutely wonderful. Both very knowledgeable and helpful. Therapy is one of my most hated things(being a past athlete with lots of injuries and rehabs). I dreaded going always. But Diana and Kevin make me look forward to going! Matt is also great. Only got to work with him once or twice. But great at what he does! HIGHLY RECOMMEND.⭐️⭐️⭐️⭐️⭐️

Difficulty in scheduling appointments. Sometimes having to wait weeks after re-evaluation because they are scheduled so far out. Some therapists are excellent some very poor. They are preoccupied with each other, not paying attention to the patient. They do not fill out the entire time slot. Over the course of numerous sessions the time adds up and they are getting paid for a full hour. They cancel appointments last minute. Once as we were pulling into the parking lot. The people at the front desk have horrible customer service skills. They look miserable!! I left two messages early in the day today. One with the therapist and one with a manager. No one called me back.