LensCrafters

Amazing experience at the Grand Rapids LensCrafters! While visiting family over Thanksgiving, I realized the glasses I had ordered online from another company had the wrong prescription. Even though I didn’t purchase my glasses from LensCrafters, they got me in right away with Dr. Susan Miller, who was professional, kind, and incredibly accommodating. Dusty went above and beyond to check lens availability and move everything along quickly. I left my glasses and had brand-new lenses ready the very next day! Thanks to their top-notch service, I had clear vision for Thanksgiving. Truly exceptional customer service - highly recommend!

LensCrafters in the Woodland Mall on 28th Street in Grand Rapids offers eye exams and glasses. Their eye doctors offer good care and the appointment process is very easy to manage. Availability of times is reasonable and plenty of reminders as appointment times near. The staff providing the glasses fitting and ordering are helpful and friendly. Have been happy here over several years for myself and other family members. They also offer free adjustments and cleaning for the life of your glasses.

Went to LensCrafters on Saturday because my glasses kept sliding down my face. It was driving me nuts! Dusty sat down with me and really took his time making sure they were right. They required several adjustments, but he got them perfect! He was extremely kind and very helpful. I really appreciated his help! The store had recently been remodeled and looked fantastic. I typically buy glasses online but would go back here specifically because of Dusty’s help. Thank you again!!

This store was amazing!!! I was greeted by Dusty who was very knowledgeable and friendly, he treated me like family. He was honest about the frames and offered me what he thought I would like in my glasses. He wasn’t pushy (honestly he told me when glasses didn’t look so well on me). Go see him if you want honest and respectful opinions!!!

Showed up for an eye exam and to purchase new glasses for the black Friday deal. Once in the store everyone was asked who had an exam scheduled and I was the only one. At that point I was told I would be rescheduled, no reason given. It became obvious the doctor was not in. A phone call to cancel and reschedule would have been appreciated. I won't be back, the juice isn't worth the squeeze.