LensCrafters

Went in to lens crafters to purchase new glasses. Hoping to see if Kelly was working as we had such an awesome experience working with her last time. She was on duty again today and again it was great working with her. Her knowledge and expertise with the product line was very apparent along with her excellent customer service skills. I can't wait for my new glasses. The Duluth, Miller Hill Mall has a real professional in that woman.

Kelly at the Duluth, MN store was perfect. She clearly explained everything with patience and grace to my 89 year old mother as she purchased both progressive glasses/frames and reading glasses/frames to fit her needs and prescription. I called the store before our arrival and it was Kelly that provided perfect parking and navigation instructions to the store in the mall to minimize exertion accessibly issues. The gentleman clerk that initially greeted my mom and guided her with excellent skills, and the finishing touches by Kelly, prompted me to share my experience, recommendation, and review of the staff and this Lens Crafters location.

Shelley at the Duluth mall location was excellent (all the employees there were great). Shelley was incredibly professional, personable, and attentive. I really appreciated how well she listened, responded to my preferences, and she was intuitive in helping me find exactly what I was looking for. It was an unplanned stop and everything went efficiently with her help and how well she knows her job. I dislike shopping and put off buying glasses for years sometimes-and this was actually enjoyable! I ended up buying 3 pairs of glasses because of the excellent service, her guidance, and the great discount for buying multiple pairs. Highly recommend.

The staff at this location were so helpful and absolutely wonderful! I was traveling for work in Duluth and then needed to fly to Arizona for another conference. My prescription sunglasses (the only pair I had long) broke and need a new screw. I stopped into Lens Crafters seeking a repair kit. The staff took my glasses fixed them, tightened up the other bow, and cleaned them. I was on my way to the airport in under 5 minutes. I found the staff to be professional and so easy to deal with! Highly recommend this location!!!

Called ahead of time to see if they could adjust my sunglasses even if I'm not a customer, and possibly my glasses, they could only do my sunglasses, sadly, but that worked out great since that's the main reason I came here! They did an amazing job and it was quick.