LensCrafters

After going to Vision Plus and having a bad experience specifically with the glasses order (Doctors were great on the flip side), I took my prescription and knew I needed to go somewhere else. I went into LensCrafters and had such a great experience. Customer service was excellent, no one was being pushy about trying to upsell anything, and the selection was overall pretty good. Amber, I believe her name is, was a total sweetheart and helped me figure out the best options with my insurance and just made me feel very comfortable. When I asked her about warranties, she was very upfront about the 30-day return policy or they have a one-year scratch/damage warranty for only $45 extra. I'm really glad that I came here and would definitely recommend this store.

I had a wonderful experience at the Bellis Fair in Bellingham. I lost a nose pad on my wire rimmed glasses on Thanksgiving & my optometrist was closed until Tuesday. My sister suggested I go to LensCrafters, so I tried them out & was pleasantly surprised that Brian was able to help me out even though he didn't have the exact piece I needed, he fixed me up so I can make it til my place reopens. The other gentleman & two ladies working there were quite pleasant as well.

So thankful to Barbara at LensCrafters. Visiting my daughter this weekend and forgot my contacts lenses. With my prescription LensCrafters was able to provide me with 5 days worth of lenses. Thank you for salvaging my precious time with my daughter.

My husband and and during their morning hours to ask new patients and an insurance carriers that we work with. I handed one of the employees my card for the insurance and they questioned me on whether or not I was a federal employee. When I clarified that I have insurance through my husband, I was very quickly dismissed and told that they don’t accept federal there. The tone used was very dismissive and rude. I am not leaving the review because they don’t take insurance, bit more so to express disappointment in the lack of customer service etiquette. I used to recommend friends and family to obtain their glasses at this location because of the variety and what used to be, good customer service. However, after today, never again.

Jordan and all the sales associates at LensCrafters are intelligent and kind. Prompt service and tidy store with many options. They fixed my favorite pair of glasses! Would recommend!