Kroger Pharmacy

I took my daughter to the pharmacy today to get a flu shot. There was no one in line and the time was 12:43. I asked if I could get her a flu shot, the tech looked at me almost disgusted and said”after my lunch,” which is posted from 1:00-1:30. The cashier repeated what the tech said in the same tone. We were made to feel as if we were inconveniencing them to ask for a service they provide. I have already been contemplating changing from this pharmacy due to the regular long lines and wait times. This just made my decision easy. My daughter refused to get her shot there after the way they made her and I feel!! Do better Kroger!

the customer service at this pharmacy was extremely disappointing. the staff was rude, dismissive, & showed little to no interest in actually helping. rather than feeling supported as a customer, i was made to feel like an inconvenience for simply asking routine questions. a pharmacy should be a place where professionalism & basic respect are standard, & unfortunately that was not the case here.

Do business elsewhere! They dont care! Called multiple times this am, finally after numerous calls, Erin answers, says can you hear me, i answer multiple times yes, all the while she is talking to a coworker about hours she is working then puts me on hold, i call back, she answers again stating Can i put you on hold, i say no, she said, well im with another customer, she puts me on hold, i hang up. This pharmacy needs a complete overhaul and customer service eqiuttite. Yesterday my DR sends script to this Cold Spring location, prior to me leaving my appt. Get automated text, read received script not ready. 2 hrs later, receive text RX not available, pharmacy has to order, to be available by 2pm next day. This morning, receive text, received new rx do you want it filled? Call pharmacy and

customer service is terrible. we greeted them with a smile and we were kind. they did not treat us the same, hardly spoke to us, and when they did they had an attitude.

I do not have drug insurance. For many years now, Krogers has helped me reduce my high drug prices. I have several drugs I have to have. I have EPI, endocrine pancreatic insufficiency. The bottom line is pancreas isn’t able to break things down, digest them, without Cholestipol I could not be anywhere but the bathroom. I have several other drugs. To get to the point, I’ve been getting my Cholestipol for around $33.00 a month. Last month, I went to pick it up and it was nearly $100.00. I said this can’t be right. I questioned the pharmacy. She said it’s right . I said you need to tell me why this would jump 3 X what it has been all this time. Another person asked me if I had been on Kroger’s RX program. I said yes. He said they canceled it. Well I couldn’t argue with them I nee