HonorHealth Urgent Care - Phoenix - East Bell Road

I would like to give this urgent care a five star review. I called them because my daughter was sobbing after Gymnastics of a sudden ear ache like a ear pain. She’s only three I didn’t have her insurance card with me and I called them in advance mind you this is at 6:15 PM and they close at seven. I called and I asked the receptionist that answered if it was too late to come in she said that no it was totally OK that as long as I got her checked in before seven they would see her and that I didn’t need the ID card. I could just come in and they would help me figure out her insurance when I got there. She also told me it was going to be a 45 minute wait but that that could also change at any time so I got there about 10 minutes later and the woman who helped me her name was Ariel. She was t

Came to this location after trying to go to my wonderful one one w. Bell. Unfortunately w. Bell didnt have imaging due to construction and I needed a chest xray. The checkin lady was very sweet but thats where it ended. The MA acting as a provider, moving way roo fast and clearly wanted to dx a viral infection and get me out. Same with the DO. Barely reviewed my hx or symptoms. Stated viral. I had already done the flu covid tests at home but they still repeated along with a strep. Didn't present with strep. No weights, no physical exam with the exception of quick listen of my lungs from the back. Then the DO said you have a cold. Which I dont, symptoms aren't consistent with a cold. He asked which cough med i wanted and then prescribed tge other one and an inhaler. Total lack

Scheduled apt online through MyChart. This location was great, the staff at the front desk were outstanding and spent the time to figure out my insurance, which is always a little bit tricky with TRICARE. The MA was great and the provider, NP Lisa was also fantastic. Great waiting room with spaced furniture. They were very expeditious and I made it there and to my first meeting at 8 AM on time with the care I needed to continue on the day. Will visit this location again next time.

Excellent care at this facility. Extremely clean. Polite, caring, helpful reception. Very little wait time although it was not busy when I visited. Medical staff very professional, caring, listened to my issues. Checked vitals and was aware of my past history. Discussed possible medications and was receptive to my med script issues. Overall, one of the best med office visits I've ever had. This is my family's go to Clinic going forward. CVS then screwed up one of the scripts. I revisited the Clinic the next day where receptionist Miss Aerial contacted CVS and straightened them out in no time !!! 5 Stars for Miss Aerial !!! Thank you very much !!

After being turned away at a childrens urgent care, being told they couldn't take her until after 5 & by appointment only, we took Brookelynn here. They were great. She got right in & the girls at the front desk were perfect. Brookelynn had never been here so it took some extra time. They started getting busy but they were still very calm & nice. I'd refer anyone to come here