Holden Rehabilitation & Skilled Nursing Center

I was in your facility today conducting a visit with one of your residents for our program. I have been in many SNFs across the state of MA over the past 8 years, and I cannot tell you how impressed I was with Holden Rehab. Starting with your receptionist, who was pleasant and helpful; to the facility itself, which was SPOTLESS; and my gracious treatment by various staff I ran into. Extra kudos go to Unit Manager Madison Scampini, RN, who went out of her way to assist me with clinical questions, and offered further contact should I need more information. More importantly, she did it with such a calm, pleasant affect. What a great representation of your organization! Lastly, and most importantly, I saw no residents languishing in the hallways, staff were diligently working, and if you close

I do not recommend this place. While the individuals we met there were all very nice, the staff seemed overworked, there were not enough people on the floor, my phone calls were not returned, and our eventual discharge was handled poorly (with what is now looking to be a fairly catastrophic outcome). Perhaps this place may be better than others, that I do not know. That suggests that our system as a whole is failing us. This place needs MORE FLOOR STAFF, MORE COORDINATION, and BETTER COMMUNICATION WITH FAMILY FROM DAY ONE. Also they need to pay attention to covid precautions, which they are clearly NOT doing (a minority of staff are doing this, most are not.)

I would like to commend and recommend Oriol Healthcare, Holden Rehab for the care and treatment provided for my family, and the team was excellent. Nurse Carolyn O’Connell. Aides Sharika Smith and Ethel Dixon. Always making sure my loved one was always clean and well attended too. They are very competent, compassionate and professional, keeping good attitude and personality. We’re very thankful for there dedication and commitment and it doesn’t go unnoticed.

After touring some awful facilities, I found Holden Rehab and Skilled Nursing and it was beautiful. As soon as you walk in it’s bright, clean and smells good. They had a suite available for my mother’s hospice care and it was an immediate yes. Spotless, big, quiet, with windows, a TV, a stand up closet, and a big bathroom. MOST of the staff was amazing. The food looked decent. I took 1 star off for the couple staff members (RN/ CNA’s) who showed little to no compassion, who would walk in give my mother her meds and walk out without even asking her how she felt, or not fixing her pillow / rotating her on her sides when she no longer was able to speak. These concerns were addressed management took action which was appreciated. The doctors and NP were amazing! Thankfully I was able to be wit

This nursing home would get zero stars. They are so cheap that they don’t have an actual receptionist. They check the messages OCCASIONALLY! I have been calling to check on my love one. He has had a stroke. It has been eleven days, nobody has answered or called back. I have called once per day. This morning it is so full you can’t leave a message. I can just imagine how he is treated. I am a thousand miles away but I will bring him here in January. This place is trash!!