Fresh River Healthcare, LLC.

My brother who passed away last month was a patient at Fresh River since 2018. His was a difficult case...his mental and physical disabilities were quite challenging and profound and he required 24/7 nursing care. The only way my family could afford his healthcare was with Medicaid which simply cannot provide all the bells and whistles. That being said, every member of the staff…receptionists, aids, nurses and administrators who I came to know were caring, kind and responsive. Whenever an issue came up that needed to be addressed, they worked with me to help resolve things. Were things perfect? NO. But at the end of the day, the staff was so caring with my brother, who didn’t want to be there. (Is there anyone who given the choice, wants to be in a nursing home?). The building is not fancy

I placed my sibling in this facility in September 2024. He was there for 4 months before he passed. I was pretty concerned placing him in a SNF with all the CMS horror stories and ratings. Everything at Fresh River was wonderful. The staff was always watching over him. They were kind attentive and always willing to help in any way. The room was clean and well taken care of. I highly recommend this facility.

I am a current patient transferred from hospital for nursing care and physical therapy. I can not wait to leave when I can. No attending nurse was trained in the equipment to which I was attached. Not all the attending nurses have read/understood doctor instructions. It has become my responsibility to explain my medical needs as found in my file. They don't even seem to be aware of the medical procedure I underwent. This place is absolutely filthy with even cleaning toilets properly being beyond the staff's meager ability. Out of seven nurses I have had attend me I grew to have confidence in the ability and professionalism in only two. This facility is woefully understocked in the necessary supplies I need for care per my doctor's instructions. I cannot wait to be discharged after a proced

I have read many of the reviews about Fresh River and on how shabby the building is. The building is not the one taking care of your loved one it is the people who actually work there who are taking of them. We have found that from the lady who greets you at the door to the maintenance man, the cleaning people, the CNA’s, nurses, the manager and all the way up to the admistrator have been more than helpful and gone out of their way. One example Robin,our case manager, noticed that our loved one needed a bed with a footboard and before we left that day maintenance was already up to look at what could be done. It might not be the nicest looking but they are the most caring. He has been 2 hospitals (many times) 3 rehab facilities and the employees here are the most caring.

If you’re charging for elderly to stay in this place and I know damn well that they are making plenty of money off of each person you’re gonna say that you can’t upgrade a van for transportation that is all rusted out from the old facility it looks like it’s from the 1980s it is in such bad condition the driveway has never been redone they have trees down from the storm that they’re not getting them cleaned up and taken out just outside alone I would never in my life put any elderly in that place and anybody that does put somebody in the elderly place I feel bad for those elderly