Eyecare Eyewear Center

This situation began on 10/2/25, when I had my eye exam here. Because my eyes were dilated, I did the best I could choosing glasses while my vision was impaired, which is important to note. After leaving the appointment, I nearly got into two accidents driving home because I could not see properly. I later learned I was supposed to be given protective shades after dilation, which I was not provided. This was concerning from a patient safety standpoint. I purchased the glasses that day for $300+ out of pocket, including an additional $40 insurance in case of scratches or damages. On 1/5/26, I returned because the glasses broke—a screw came loose, the arms fell off, and the frames were significantly bent. First visit to resolve the issue: To my surprise, no attempt was made to fix the fra

Absolutely abhorrent patient service. I called and told them my insurance, said I needed to figure out where it's being billed to because "They don't bill the insurance". So, I gathered all my info, called back and was told that they don't honor my insurance. Wasn't given a warning about them not working with certain insurances or anything. Would have been great not to waste my time as I already have an appointment somewhere else, but wanted my service to go to a private, smaller business. Guess I'll never step foot in here

I am from out of town and was looking for somewhere close to fix the arm on my eyeglasses, the receptionist was friendly and offered me a time to come and be seen. When i arrived she knew exactly who i was and the Doctor took care of my glasses in about 10 minutes, and even took the time to answer some of my questions. 10 out of 10 would recommend!

We attempted Eye Care Eye Wear in Middletown today, but unfortunately it was not a great experience. The receptionist is all over the place and anxious. She assumed I had incorrectly listed my daughter’s primary doctor. When coming to “ask me”, she stomped over, sighing and stated with attitude “you filled this for out for yourself. This is your primary doctor?” I told her no. That was in fact my daughter’s primary doctor. I would NEVER recommend this eye doctor to anyone with small children. My daughter is NOT a shy kid, but this man had her so anxious and nervous she was scared to read the board. He would flick through the screens so fast & then would be visibly frustrated when she didn’t read them all in a timely manner. Shes a 5 year old !! They confirmed they take kids, but they are

Great place for Eye Care. Love Dr Guss and Iris. Very personable and knowledgeable. I never have any issues at their facility. My entire family are patients there and have regular annual, and sometimes semi-annual, appointments for 13 years now.