Edenbrook Green Bay

I just stayed for a week at Edenbrook of Green Bay for rehabilitation. This was after a bout with Hypoxia. They welcomed me after I had been in the hospital for four days. I was in need of PT, OT and time and care- which was awesomely provided to me by the staff at Edenbrook. I came into the facility (as I call it) in a puddle. My focus was off, my body was shakey and I just plain wasn’t ready for returning to my home. I was helped so much by Ellie, Katie, Jennifer, Dee, Bianca and all the other RN’s! I appreciated the support and tireless work ethic of all of the CNA’s! The business personnel were caring and understanding. (The Kathleen’s!!) (inside joke) The meals were outstanding! Thanks much to cook Jamie and her staff. I even felt cared for by the cleaning staff- shout out to Toni an

Everything I have to say does NOT include the physical/occupational therapists as they were great and eventually saved me from being held longer at this facility after an extensive hospital stay. For starters, when you look at their website, you feel a little hope. A little hope that they weren’t trying to trick you. Let me tell you - it might look nice on a screen but the only good looking room is for physical therapy. The room you stay in? Absolutely not. For starters, the smell is atrocious and so musty. I had someone bring in an air purifier so I could actually breathe. Now, the bed. The bed is probably twin size but please know it is by no means anything you should even sit on for more than 10 minutes, let alone sleep on. Admin/“Higher Ups” promised an air mattress due to wounds and t

My husband spent nearly 3 months at this location. The CNAs deserve all the praise for the exhaustive work they do to care for patients despite being entirely understaffed. The first floor had 36 patients. Edenbrook frequently had 2 CNAs to care for them. CNAs do the bulk of the work at Edenbrook and they do it with a smile on their face, kindness in their voice, compassion in their hearts and gentleness with their hands. They do all of this, in the summer, in sweltering rooms void of AC vents. Patient rooms on first floor do not have AC. Patients are given a floor fan. Due to staffing shortages the wait, frequently, was long (45 min - 1.5 hours) once pushing the call light. Several of the RNs were caring, attentive and personable but I did not witness them lend a hand to help underst

We attempted to move our loved one to this facility from another state. In the beginning there was contact between the social workers at both facilities and the family and then when it came to a decision we were ghosted. All communications stopped. There was no updates and no final answer after weeks. This is extremely unprofessional! This was a stressful time trying to move a loved one out of state for care and the social worker/administration at Edenbrook made it even worse.

My mom ended up getting worse and having to go back to inpatient. Lack of communication and follow through. I would never go back here. Lack of compassion. Average response time of 25 minutes when you press the button...waited as long as 45 minutes.