CVS Pharmacy Specialty Services

They keep cancelling my order claiming I dont have a payment on file when I do. I have given it to them both over the phone and on their website. They have called me, and when I answered the lady asked why I was calling. I was answering your call, you tell me. They have horrible communication, I have been asked the same billing question God knows how many times. If you call them, plan on wasting a good 45 minutes to an hour because youre going to be put on hold every minute for no reason. Im glad this isnt a life or death medication because Id be gone.

The worst. If you have a chance pick any other pharmacy. Your medication will not arrive on time-guaranteed. 100% lack of competence.

The absolute worst. They contacted me and told me they were taking over my medication filling because my insurance changed. Except! They never actually figured out to take over my prescription. They blamed the delays on my insurance and care providers. It turns out, I can go to a different pharmacy, offer no insurance info at all and get my medication for $500 less per month. Stay far away from this company.

Medication was approved by insurance by Jan 1. Their website would not let us order the med. The chat bot said to call CVS specialty pharmacy. We called. Told them where to send it, they agreed to send it, told us it was sent. Then, two days after it was supposed to arrive, they canceled the order. Of course, they are not available on the weekend to talk with anyone to get this fixed. Nope, it will require another business call for an hour or more to get this fixed, maybe. CVS Specialty has abysmal customer service.

I would avoid working with this company at all costs. It is a constant struggle to get medication, the communication is so incredibly poor that you typically have no idea what’s going on until you reach out to them when an issue arises. I know there are some people who work here who do care about the people who come to them for help, but as a whole, this company is just looking to make a dollar on those who are looking to get help.