Crestwood Health Care Center

My son was forced here and it’s filthy and blood is on the sheets they made him sleep on The administrator Christy told my son that he would never get out. She’s disrespectful and she shouldn’t be in administration if she doesn’t know how to communicate no professionalism at all they forced the residence to do all the cleaning because they don’t have cleaning people they told my son his first night there that he couldn’t get any toilet paper even though they take his whole Social Security check and Medicaid pays for it all The staff stand and watch the residents fight and do nothing They don’t give my son his much needed meds everyday He hasn’t seen a doctor or nurse There’s four staff to 160 residents Please for all get out don’t send your loved ones here Go look at what all they are hiri

On September 5, 2025 I call to confirm that the day before I was going to pick my sister up for the weekend. The receptionist was very rude, disrespectful, unprofessional and with a lot of attitude. Your receptionist is the first contact of a business if she is treating family of your residents like this I can only imagine how she treats the residents. She also kept hanging the phone up on me. She had no customer service skills, no people skills. They definitely have the wrong individual being the face of a company/facility.

Called the facility trying to speak with the business office, was told she wasn't in so requested the admin and when I said I would call back later because she was unavailable, as well, the receptionist hung up on me. Very unprofessional as the receptionist is the first point of contact in the building.

Had an opportunity to conduct Bible study with the residence. It was clean. The residence were perfect Host. We have fun.

My son was at this place short of a year. My son was coming home on hospice and all his clothes were stolen. Terrence is rude and obnoxious to patients and guardians. My son passed away 1/28/24 and still nothing about his stuff. I even called Mo the director and no return call. DON new one every week. Place is a mess.