Cook Children's Radiology Center (Hurst)

SCAM ALERT! For Imaging work, do not go here unless you want to pay a lot! I should have read other reviews before coming here. My son's doctor sent his x-ray order here, so we went without investigating. At check in, I was confused on why Cook Children facility would require us to fill out all the information again when it should be in their system. Then they slapped a wrist band on him. Turned out, they treated this visit as hospital visit and register you like you are outpatient, and charge you facility fees. Conveniently, the front desk lady couldn't get the estimate for out of pocket payments until we were on our way out and said that we had to pay right away, and not after them filing a claim. If I had to pay up front, then tell me before the procedure. She came up with excuses like

Do not get x ray here, it is a complete rip off. We took my daughter here for back x-ray for possible scoliosis and the bill was over $600 even with insurance. We ended up having to go to an ortho doctor and they took xray and it was $56 dollars ($130 including doctor visit). Do your research before letting this place charge 10-11 times what another place will.

Had a great experience with xray and labs today. I didn't catch her name but she was extremely sweet to my kiddo who's afraid of needles. Instead of being held down she talked to him and he let her just do the labs.

I took my daughter here for a 2-view spine x-ray to check for scoliosis. They don’t give you an estimate beforehand telling you the cost. Since they are considered part of an urgent care, the cost goes towards your deductible, not the standard co-pay for imaging. It cost $600 for a 2-view x-ray that would have cost $50 at an outpatient imaging center. Also, the x-rats were garbage. She was positioned incorrectly which made her look like she had 3 points if scoliosis. When we went to the orthopedic surgeon, they repeated the x-rays correctly and she doesn’t have scoliosis at all. So, we were out $600 for x-rats that were useless and had to be repeated. Won’t be going here again.

I'm writing in specifically regarding my experience with the labs department that's located within the Radiology Center (as it doesn't have it's own page). I needed to bring in my 3 year old (who's on the autism spectrum) for bloodwork recently and was quite apprehensive *as one can imagine. Major shoutout to Brandi who did the most AMAZING job and easing both mine and my sons anxieties. She was patient, spoke softly and sweetly to him and was able to insert the needle on her first attempt without making him feel panicked. Best blood draw experience I've ever had. Thanks, Brandi. We truly appreciate you!