Chuckanut Valley Veterinary Clinic

I am leaving this review to document a serious and repeated breakdown in how this clinic handles client trust, personal information, and accountability. Immediately after a routine appointment, I began receiving unsolicited marketing emails and text messages from Trupanion that were clearly connected to my visit. At no point did I provide explicit consent for my personal contact information to be shared for marketing purposes, nor was I asked whether I wanted my information entered into any third-party insurance system. According to Trupanion’s own publicly stated process, veterinary clinics are expected to obtain client consent before submitting patient information into their system. That did not happen here. Instead, my information appears to have been entered automatically without my

I am extremely frustrated with my experience trying to renew my dog’s medication through Chuckanut. About a month ago, I contacted the clinic to renew my dog’s prescription with Chewy. No one completed the renewal, and I was never notified there was an issue. The only way I found out anything was wrong was when Chewy sent me an auto-renewal decline notice weeks later. I called Chuckanut again and was told the prescription would be sent. Instead, Chewy received a different prescription than what my dog has been taking successfully for the past year—without anyone informing me of a medication change. Chewy was the one who questioned the change and alerted me, not the clinic. I then went into Chuckanut in person and showed them the prescription my dog has been on for over a year. I was tol

Dr. Ruark was so kind and gentle. I had a wonderful experience. Everybody who helped me was just really nice. The doctor was really informative and helpful. She answered all of my questions and was really patient and nice to Cleo even though she was really nervous. I couldn’t have had a better veterinary experience.

The grooming and boarding services are top notch. My dogs are always excited to arrive, and very happy to be there. They always are groomed nicely and taken care of very well for boarding. I like that the staff is very consistent, which is important for the dogs. The staff recognizes my dogs on site, even though I only come about every 6 weeks. They treat the owners and pets with positivity and respect.

My dog was markedly limping after twisting and jumping from a height of 3-4 feet. I waited a day or two to see if it would resolve on its own. It did not, so I took her to Chuckanut Valley Vet because they said they could do a no fear exam, which they did. However, after learning I had pet insurance, the Dr. really pushed for me to get surgery for my dog ($8K), insisting there was a lot of muscle atrophy in her leg. After seeing my regular vet, they suggested a more conservative approach and today my dog is no longer limping and did not get the surgery. I am happy we went with a more conservative approach, and did not get the surgery, since she is fine today. Also, I no longer check the "Do whatever you need to do box," because I think some vets take advantage of people.