Cherry Hill Family Dental

It is virtually impossible to reach this business by phone. I have been trying establish myself as a new patient (using the ProSmile plan) for regular perio cleanings. When I initially called, about a month ago (Oct. 2025), I did speak to someone who told me that I first needed to come in for a consultation and I scheduled an appointment, but she could not tell me the cost. I encountered a schedule conflict and called there on Friday morning, 11/21. I left a VoiceMail message, but no one called me back on Friday or Monday. According to Google, the office is open from 8:00am to 5:00pm. On Tuesday, 11/24 (today), I called just after 8:00am, but reached VoiceMail. Ditto for ~3 other attempts before 9:00am. I tried to verify the hours on the website, but no hours are listed. I did finally r

Everyone was pleasant and Dr. Lee was very knowledgeable. Had a routine cleaning and exam. My concern is there's no dental hygienist there and Dr. Lee had to multi task doing people's job to clean my teeth, and feel like if the hygienist was there, Dr. Lee could have do a better job with my cleaning ..

Even though the people there were very nice, their services were less than basic. For the first time in my entire life after I got a cleaning, they did not floss my teeth or have me rinse with mouthwash. What’s more is that they do not give a bag afterwards with toothbrush, floss and next appt card. I thought all of these things were standard practice. My wife had the same experience. We will find someplace else.

I had a very bad experience at Cherry Hill Family Dentist. I waited over 1 hour and 30minutes just to get an X-ray. I was scheduled for a root canal, but the procedure could not be done because they never sent the request to my insurance for approval. This shows a lack of professionalism and poor organization. I ended up waiting all that time for nothing. In addition, the front desk staff was eating lunch in front of customers, which felt very unprofessional and disrespectful. Overall, the service was disappointing, and I would not recommend this office based on my experience.

It has been challenging to reach the front desk. My insurance company has attempted to contact the office by phone to clarify the out-of-pocket expenses on my behalf, but they have been unsuccessful in reaching an available representative. Extremely disappointed that this office doesn't handle minor surgeries like tooth extractions on-site. Being told to 'find someplace else' and then expected to return here 24 hours later for a follow-up is a huge logistical burden. Expecting patients to take two days off work in a row shows a lack of consideration for their time and professional lives. My new lower partial denture is causing severe pain and a resulting infection. I’ve tried to schedule a repair, but the AI scheduling tool is impossible to use for urgent issues.