Bickford of Moline

My Mom went into Bickford Cottage of Moline after a fall three years ago. At that time she was determined a level 4 but as a few months passed she improved and was at a Level 1. Shortly after, I was told they no longer had a level 1 and the rate went up. Mom is independent and all they basically did for her were make her meals. I did laundry, showers and housekeeping. Mom liked the caregivers and at 96 years old, change is a little difficult so she stayed there. I had expressed concerns about the rate with Jenny, the director, but no help there. I decided to check into other facilities and when looking on-line saw Bickford's starting rate at around $4,000 a month. We were paying $5,500 a month for the smallest room and basically no assistance. I brought this to Jenny's attention and she sa

Now that I am free and clear from Bickford financially I need you all to know the truth about this place. My mother lived at Bickford for 4 years (I should never have let it go on as long as I did after the first few issues) My biggest regret is not moving her out sooner My mom had dementia and moved to Bickford during a stage where she was still independent in many of her activities. She could bathe and change herself, she just needed a lot of reminders and guidance. Before too long mom stopped changing her clothes and bathing. Turns out she was having more trouble and staff was not helping her. They would let her wear the same clothes and unders day after day. I even tried implementing my own tracking system with staff with no success. As things worsened with her condition she needed

Bob's mother and sister were there three years. The professional staff were amazing. They truly gave Marilyn her best years. And Bob's sister evolved further than we ever imagined she could go. Sadly though, the accounting department plays "shuffle" with their invoicing. They quoted a price, then over billed, then gave credits, then said the credits weren't real, then over billed, on and on for 6 months. We tried to get answers. I finally took all of their statements and put them on a spreadsheet along with bank statements and it illustrated their significant over charges. I am just stating provable facts. After months of their avoidance dealing with the pesky facts, they changed the invoices and sent me >>>REDONE<< statements and said we owed them money. ( Just to get me to quit c

The staff at Bickford of Moline are very caring, wonderful and passionate individuals. They truly make it feel like home for their residents.

Love how homey it feels and that it is a smaller facility. The whole staff is very caring and helpful. This place is a perfect fit for my mom. Highly recommend!