Berlin Nursing and Rehabilitation

Berlin Nursing & Rehab is a reliable facility with a skilled team who exhibit excellent caregiving skills. The Skilled Nursing world is in a league of its own. It is a place nearly nobody wants to find themselves and the staff occasionally have to relay unfortunate news to residents and families. It’s an extremely difficult task to navigate state & federal guidelines as well as the resident & family’s wishes. As I read through other reviews, I notice a pattern of grievances that conflict with standard policies/procedures of any Skilled Nursing Facility in this area. Google ratings can be very helpful, however, when it comes to healthcare, I highly suggest forming your own opinion. Most people who have a good stay won’t make a review because that’s what is expected. Imagine the number of pe

BNH was to give me 12 IVs from Thursday through Saturday. I was released from Tidal Health with assurances from BNH they would provide the IVs. They have not done so. Meanwhile I sit here and wait for the IVs. My health depends on this and BNH could care less

Totally incompetent. If you need to speak with any person of importance here, good luck. You'll be transferred to a voicemail that is full & you can't leave a message, or you'll leave a message and no one ever calls you back. The lies they tell you change every day about the status of the situation. The 1 positive review you see that shows up on Google was actually meant for a similarly named facility in NEW JERSEY, not this one...

Honest Review. Caring and excellent nursing staff, delicious and well seasoned food, residents love it. Facility well maintained and comfortable.

Called today to speak to my mother. Reception picked up. I asked for my mother. Was asked what room, but she has gone back to the hospital at least one time, so I said I did not know. Reception looked up the room, said it and I asked to be connected. It rang 5-6 times then bounced back to reception. I was told I would have to call back. I asked for the nurses station. Reception claimed I had already been connected there, and then my mother's room. I disagreed, and tried to explain the order of events. I was interrupted, and told I did not know what I was talking about as I was not there. I disagreed again, tried to speak again, was interrupted again, told I was rude and then I was hung up on.