Bear Mountain at Andover

Some of the staff was very nice and helpful. Others were not. Definitely a few times they didn’t follow through with important things. We didn’t mind the minor. This was a rehab stay for about 2 months. Lost all my dad’s clothes. Everyone said they’d check the laundry room. He came home with zero clothes. Didn’t matter if clothes were labeled. It’s the middle of the winter and he wears shorts. Should have been fairly easy to find. Also all car shirts in XL and XXL. Don’t bring clothes. They’ll get lost. 6-8 pairs of shorts lost and same for shirts. Time to order new clothes.

This was one of the worst experiences my family has had to deal with. Besides from the front desk person and maybe a couple of nurses the care that my grandmother received while here was minimal. She was here for rehab after a stoke and she would go hours without being checked on, we had to wait 45 min for someone to help her to the bathroom and multiple times they would just wheel her out to the main area and leave her there. She is lactose intolerant and they gave her dairy almost daily although on her food sheet it said in bold letters. It was such a disappointing experience and I would not recommend this place to anyone, they aren't attentive and don't treat the patients like people.

Left a review a while ago and must have been taken down. Put my brother, who was in a vegatative state, in there and didn't last a day. He was diabetic and we begged then to remember to monitor his blood sugar. Was dead the next morning. The nurse admitted she had not checked him since 9 that night. He was not checked fior over 8 hours. But scheduled for every 6.

I previously posted negative comments regarding the food here. I must say that things have changed. much improved! The staff have been great. The cna's and nurses do their best to meet your needs with a positive attitude.

My experiences with having my father at this facility as both a short term patient on the first floor and now as a long term patient on the second floor has been a great relief. I have visited other facilities, when other family members have needed short term rehab, where when you get on that floor it is difficult to find any staff as there may only be one person assigned to that whole floor. My experiences visiting Bear Mountain are the exact opposite. I have come by to pick up my father for appointments in the mornings as well as afternoons and have visited him with family members on the weekends and I regularly encounter a flurry of staff in the hallways either delivering meals or cleaning rooms or handling laundry and I typically find at least two staff members behind the counter at th