Agawam West Rehab and Nursing

Our family is incredibly grateful for the exceptional care our parents received during their respite stay. From the moment they arrived, the staff was welcoming, compassionate, and attentive. They treated our parents with dignity, patience, and genuine kindness, which gave us great peace of mind. The facility was clean, comfortable, and well maintained, and the nursing and support staff were always available to answer questions and provide updates. Our parents felt safe, respected, and truly cared for, and they even enjoyed the activities and social interaction. We couldn’t have asked for a better experience during this time. We highly recommend this nursing home to any family looking for short-term or long-term care with a team that truly cares.

Negligent, care-free nursing staff. My mom has the misfortune of staying here and in the ~2 months or so, she's been given a TV with a remote that doesn't work, all while the TV displays random information on the sides like the TV was left in "Store Mode". We notified the nurses and doctors over a month ago and they assured us that the request has been put in to fix her TV. Today I found out that the TV is STILL having the same issues, despite the fact that we've brought it up several times and were assured that it would be taken care of. I live 7 hours away so I'm only able to visit occasionally, the last visit was a month ago, which is when we complained about the issues her TV was having... not only was that not resolved but we brought her food the day we had to return home and we just

This was our second rehab stint with an elderly family member in the last year- I thought the first one was awful until I experienced Agawam West. In the 3 weeks my family member was there she was showered one time. I was there daily and did her laundry- she stunk- when I addressed it they told me I was wrong. I insisted she confirmed she hadn’t been bathed and they said she was also wrong. It took me 3 days to realize they didn’t provide a tooth brush or anything else so I brought it all in. Even though I brought in clean clothes regularly she was often the same clothes or a johnie. She was not incontinent but they put her in diapers and told her that they wouldn’t be able to get her to the toilet in time so just pee the diaper- which is completely degrading and unnecessary. She called m

I want to give negative stars. My family member lays in bed all day dirty and in the same clothes for days. They have laid in their own urine and feces for hours! The food is horrible not even fit for a prisoner. When I call to have them go in her room it’s always a rude CNA with all the excuses to not do their job! Even with new renovations this place is a dump! Smells like urine when you walk in the door!

Definitely do not recommend this facility ! My father was very ill and suffered from mini strokes and had to have extra care and PT/OT to help regain his strength , he was transferred to this facility from a different facility that was not helping him whatsoever and my family was promised everything under the sun from here to make us think it was the best decision to transfer him over and it was never followed through with . From the initial day the nurses had told us 2 showers per week and NEVER received one for the first 10 days until we had to shower him ourselves . Spoke with SW and was then guaranteed they would speak formally with nurses at that unit .. another 7 DAYS went by with no shower . Nurses are not friendly and when we have to ask for clean linens / wipes & etc they would sh