Agawam North Rehab and Nursing

This is a non smoking facility. How is my uncle still getting cigarettes? Who's working there that buys this guy cigarettes??? They make the poor guy walk off campus in the snow to smoke, too. He's gonna fall out there one day and nobody is going to see him until it's too late. This guy can't even lift his leg up a single step or get into bed my himself but they're letting him drag his walker out unaided 5x a day to smoke in the snow bank around the corner?! How is that helping him? You're literally putting him in danger.

One of the worst places I have ever encountered. The nursing staff, in particular is rude, uncaring and LAZY. I had to do things for my loved one, such as removing his heart monitor, charging it changing the electrodes and reattaching to his body! I am not in the medical field. In 30 days, there was only 1 shower, because the family and his home nurse caretaker had to fight for it. They said things like, he was scheduled for Friday, then his day became Saturday and so on. We are short staffed. The aids had to be asked by PT to clean him up and get him out of bed. I was there at 11:45 one day and he still hadn't been "washed". I was clipping his nails, because they didn't do it. Aid came in to prep his for the day as I was starting. I asked her if they were allowed to do nails

This is the worst place you can bring your loved one. Our experience here has been the worst of all. The service from the nurses and staff in general is deplorable. If I could explain and say each thing, it would never end. I feel sorry for the defenseless elderly people who are there and who cannot express or demand decent care and service. In our particular case, as a family, this place is the worst place to have someone you love.

Think twice before sending a loved one here. They refused to send my dad to the hospital when he needed it and I had to call 911 the second time myself. He ended up in the ICU and the facility never even contacted emergency services. I had to call emergency services and the ambulance driver said it's a good thing I did! Never will I let a lives one stay in this facility again. It's awful.

Not what is expected and you are made to eat what ever they give you, with little or no choices. I WANT TO GO HOME. In the last 24 hours, I found that supposed to care, don't care. The administrator of the facility does not back up his word. The nurse managers best was to lie to me. The only reason I was given for not getting my afternoon medication was a shift change. After that, I was to suffer in pain for 4-5 hours and can't control the pain because of a tumor in my brain stem. They need to start doing the right thing .