AEIOU Occupational & Urgent Healthcare

I had a deep cut on my middle finger with a serrated knife. The front desk was polite and I filled out the normal routine paperwork. The wait was shorter than the ER. The nurse/medical care provider was polite and knowledgeable. She explained the process for the stitches and what to expect. She also made sure I was comfortable after she asked me how I feel about blood/process. She was quick and thorough without making you feel rushed. I was able to schedule a follow up appointment for stitch removal within two weeks no problem. The staff I dealt with today definitely deserve some praise.

Every time I seek services the first thing they say is we're not giving you painkillers or opioids. It's frustrating because there is no history of drug abuse. I'm here for help and right off the bat it makes me feel like you don't want to help me you're just discriminating by what you see and that's crazy Be better human beings

So initially I waited an hour after the receptionist told me 15-20 min, no call saying my time was gonna be extended so I called back and was finally able to get in to see someone. The nurse was okay she didn’t seem like she wanted to be there but she has nothing on the doctor who saw me she was extremely condescending and rude while I was just trying to explain to her what was going on. I suggest if you have another option take it, the nurse made a joke about no one wanting to go to that urgent care and I see why people who are seeking medical attention shouldn’t be treated this poorly.

My accident came at the end of their business hours on a Friday evening, a severe cut on my finger. I did have to wait because several other people were there first. By the time they could see me it was way past their closing time. I was treated politely and professionally by the medical staff. We had a wonderful conversation while they stitched me up. I left with a very up beat sense. It is not always possible for health professionals to deal with people and every situation to everyone's satisfaction. They were concerned and had a sense of humor; plus they listened very well, a trait not always found in the medical world.

There is absolutely no privacy when checking in. A full waiting room knew what I needed to be seen for. Thank god it wasn’t for something super private but still. Patients shouldn't have to give up their medical privacy to be seen. The front desk person was very nice and said they know it’s a problem but ”There’s no way around it. We have to ask to make sure this is the right place for what you.” Apparently that has to be announced in a quiet waiting room of people. Did I miss a memo and paper and pen have ceased to exist? A quick sheet of paper with the reason for the visit and all the info they are about to make you confirm could be a solution. I’m a simpleton but maybe I've cracked the code.