Addison Heights Health and Rehabilitation Center

The staff that works back in memory care are phenomenal. They are a strong team that takes care of the patients and work together! Now the administration team that's up front starting with the DON(Mandy Johnson) she is unprofessional, not a team player, manipulative and FAKE! I was my mother's advocate until her passing. I randomly did pop up visits because this particular team now,(admin) does not get on the floor when the facility is short staff. Administration turnover is very high. When you advocate for your loved ones, this leadership team wants to try and cover up their wrong doing and pretend they don't know anything about any said incidents that may have occurred with your loved one! Just be mindful of your decisions when it comes to your loved ones.

My sister in law currently a resident. She has not had been given medications, She has not had a shower. She is not given a renal diet as prescribed. Linens and personal care not complete. Her clothes have been lost. Exercise equipment not wiped down between clients. They will not help her with transportation home and she cannot walk. The air conditioners are not working. They do not read paperwork after dialysis and she has missed scheduled appointments.

If I could give less than 1 star, I really would. My grandmother was referred to this location after leaving UTMC for rehabilitation. The cleanliness, appeal, smell, etc., Im not sure where to begin. It's almost as if upkeep of the facility isn't in the budget. If this location is really willing to make a change, I'd gladly lend a hand in helping clean, renovate and turn this place around for it's residents. No one deserves to live in such conditions. This is a facility where you leave someone and forget about them.

Doesn't always have adequate staff and so doesn't answer patient calls. Refuses to give patient their test results to share with other care providers. Only checks blood sugar and pressure when patient requests, if they can get someone to answer the call. Doesn't give medication on time and sometimes misses doses. Seldom provides menus so patients must eat whatever is delivered, even if patient is supposed to be on a special diet. Therapy hasn't helped my family member, in fact it has caused additional problems. I recommend you stay far, far away from this facility.

My friend is a difficult person because she is ill and today when I visited she was sitting in a puddle with her pants around her ankles crying and needing help. She had no cell phone in her room that could be located nor did she have any other way of getting ahold of anybody and no one came to her assistance as I came and left and came back again. Its a disgusting way to go out. Shame on you folks who work there.