Zen Dentistry Union Square

I got my teeth cleaned and it was painless. The people are friendly and efficient. Dr. Malhotra answered all of my questions and is easy to talk to. Will return in 6 months

I usually do not write reviews, but I was compelled to do so given my recent experience at this office. I have been at this office for years (even prior to the acquisition by Zen Dentistry back in 2022) and always enjoyed the clinicians and staff. However, over the past several months, the quality of service has significantly eroded: 1. Dental insurance benefits are incorrectly applied by office staff, resulting in erroneous out of pocket cost that you have to subsequently chase to be reimbursed. 2. 30min wait times despite confirming the appointment a day before, and arriving early. 3. When I attempted to escalate my concerns, I was treated rudely by office staff, and ignored for weeks asking to be contacted back. Only Krystal has been professional and respectful throughout the years. I

2025- I recently had an emergency visit for my son at Zen Dentistry Union Square, and I was so impressed that I decided to make it my new primary dental office. From the moment we walked in, everyone was absolutely amazing and accommodating. I just had my first appointment, which included a cleaning, some fillings, and a restoration. I can honestly say it was the best dental experience I've ever had. The staff is not only professional but also incredibly kind and attentive. They made what can often be an uncomfortable experience feel completely comfortable and stress-free. I highly recommend Zen Dentistry Union Square to anyone looking for a dentist who truly cares about their patients' well-being. Updates: 2026 I went back and had an amazing experience at the Zen Dentistry. Amazing d

0 stars if I could: I don’t write reviews, but I am certainly writing on my poor initial experience. Received a missed call, returned the call and left a voicemail for a call back due to unclear message left from Zen Dentistry. Never received a call back and got in contact after a second call. Greeted by an incredibly rude receptionist demanding forms and items I wasn’t aware I needed until spoken to on the phone, then later texted to me. No patience and barraided as I try to understand what was needed from my insurance - my company recently got acquired and i’m figuring out new benefits. Receptionist’s tone with me was horrible and decided to ask if I could cancel my appointment. Was informed I needed to do it through ZocDoc and I said thank you, but they hung up without a word. Extreme

The Zen dentistry practice is awesome. Professionalism of the staff was superb. Dr. Gordon has the perfect demeanor for a nervous Nelly like myself. He was so patient with me. I would highly recommend this establishment.