WNY Urology Associates - Cheektowaga

I'd give it a "NO STARS" if possible. The "remote" answering service women and some of the nurses are rude and curt.. ive been waiting for a return call for over a week, with 2 separate attempts. Triage never called me and Dr. Aliota' s staff never called me back, as ive been enduring discomfort continually.. These women employees go unchecked for attitudes and courtesy, and professionalism. Seems like Dr. Aliota is getting my attempts to reach him or hes ignoring me all together, not sure.. looking for alternatives now. Steady decline going back to Dr.Gilbert who didn't care much either...

It’s the beginning of March 2025, I went to see Dr. Greco at WNY Urology as my PCP suggested. I told Dr. Greco I went to Western New York MRI for ultrasound last week 2/25. Then he checked My ultrasound report and told me you have two stones in your right kidney. Don’t worry my partner, Brian D Rambarran will take care of you. I told him l don’t have any pain. I requested him to recheck. But he told me one of stones is 15mm. You need the surgery as soon as possible. Then Rebecca assistant of Dr. Rambarran called me within two days and made the procedure date at Niagara Ambulatory Surgery Center on March 20 at 12:30. I begged to everyone for CT scans before surgery. But everyone had the same answer for me. Then it was march 20, l arrived the surgery center at 12:30 PM asked everybody pleas

**do not come if you need trauma informed care, a sedative, an interpreter, mobility assistance, and/or have anything else to do in your day** 2 hours after my arrival, 1.5 hours after my scheduled check-in and still wasn't called back, not told of any level of running behind at check in. -waiting rooms over crowded -providers not even remotely close to on time -inefficient for mobility issues -no interpreters provided for patients for the check-in process -inefficiency in scheduling/processing patients 3rd floor-"we can't do that, that's 2nd floor. 2nd floor-i will take you over to surgical reschedule." -you'll be told to come early to sign paperwork if you take a sedative, except the last piece of paper they give you to sign isn't given to you to sign until after you go to the back whi

The entire office staff and nurses are courteous, professional, helpful and respectful. Recently had a time sensitive, urgent matter. Handled it quickly and smoothly. Thank you to all

Great! I think I was in and out before my 9am appointment. Very professional staff that make you feel comfortable. Not a bad experience at all