West Shore Health Center

West Shore has such dedicated staff who work so hard to care for residents. CNAs, RNs, activities, social workers, pts, ots, front desk, maintenance, dietary, finance and administrators all go beyond expectations to provide needed care plus the extra quality-of- life activities that contribute to better mental health. Too many individuals to name, but just know how much genuine concern, patience and good humor these folks bring to their work, even when your family member is very challenging to care for.

I find the staff warm and friendly. The facility is kept very clean. They offer many extras like laundry, salon services and nails 3 times a week.also plenty of activities. The food is good on the whole with a few exceptions. They need better choices for diabetics.

West Shore HC is home to my 102 y.o. aunt. She actually loves it here and was pointing out to me one of the activities staff and calling her "just the best teacher." I wheeled her over to the table and my aunt got to paint some little wooden christmas tree ornaments, making her quite happy. Every time I visit, she tells me how she loves living there. The space is bright and cheerful, the staff is always friendly and they accommodate things like having our family members wheel her outside in good weather.So she can sit under the trees and enjoy the gardens. I also had a friend who suffered a traumatic femur, fracture and was admitted there for rehabilitation. She told me rehab was vigorous, they wouldn't let her quit and the end result was she made a remarkable physical recovery. I have onl

This place is the worst! Nurses are incredibly rude – – when you can even get one of them to talk to you or answer the phone. Families are given conflicting information, and patients are served things like sandwiches with one piece of turkey and one piece of cheese completely dry as “dinner”. Today, my 85-year-old aunt was released after having broken her hip with no walker! Do not let your loved ones go here No wonder US news and world reports only give them two out of five stars and that’s being generous

Horror Show!!! Nursing and CNA staff are incredibly rude, uninformed and show zero compassion. Clearly they are there to simply clock in the hours. A Family member was just there for Rehabilitation following surgery and what a nightmare. The right hand has no idea what the left hand is doing. Following up on patient care was a real struggle. Had a nurse tell us they didn't have a HIPPA form for the patient to sign (only to be told the next day that they could not give us info because the form wasn't signed)! Mind you this is being told to immediate family who are the patients medical POA! Family members of other patients have mentioned to us personally that they have also filed complaints that fell on deaf ears!