Weill Cornell Medicine- Endocrinology

I recently had my blood drawn at Weill Cornell Endocrinology and was assisted by Ms. Lissette Valarezo, PCT. From the moment she called me in, Ms. Valarezo was professional, pleasant, and had a calm demeanor that immediately put me at ease. I observed that she followed proper hygiene protocols by washing her hands and putting on gloves before preparing her equipment. That level of attention to detail is essential—and appreciated. I've had challenges with other phlebotomists in the past. There are many factors that contribute to difficult blood draws, but I believe it's critical not to forget the basics: if you can't feel or see a vein, don't guess. It usually doesn’t work. Ms. Valarezo took the time to listen to my input about where previous successful blood draws had been done. I know

Today I had the pleasure of speaking to Shanelle. She made my experience of making an Endocrinologist appointment painless! I hope that NYP continues to hire more people like Shanelle. 👍 ❤️❤️

The receptionist who answered the phone after a long wait wasted my time may be involved in fraud/deception. The nasty receptionist refused to have any transparency and refused to tell me if they do tests for Testosterone, DHT, and Estrogen. It appears I am far from the only who had this issue. This office must be shut down immediately. The receptionist also trolled me and wore out my jaw by asking me a clinical question which was what my diagnosis was, and then said she was not a doctor and not clinical. This practice exists picks its targets in a vile manner, baiting sick people into calling in so they can be trolled and harassed.

I was trying to make an appointment with Dr Melissa D. Katz (Endocrinologist) and the receptionist was INCREDIBLY RUDE for no reason. She was raising her voice and telling me that my Aetna POS II Insurance, which does not require referral to see a specialist did not apply at Weill Cornell (which is a lie by the way). She insisted that I cannot see Dr Katz unless I obtain a referral, which is strange based on my insurance. What happened to being professional with hospitality manners. It's unbelievable!

Rudest and most condescending office staff ever. Practically impossible to get answers from and patients come across as an inconvenience for just calling and asking questions. It is super baffling how the hospital can have this happening when anxious patients dealing with so much call in just to make appointments or get answers they typically cannot get online or anywhere else. I am considering changing hospitals for endocrinology just because of the inconvenience I'm facing everytime I call. The other departments in Weill Cornell are great. The endocrinology department really needs to look into this.