Wavecrest Optical Shop

Customer service are very rude. They do not greet you upon arrival. They look at you with disgust. The eye doctor in the back is rude and not kid friendly. He also rushed you and feels like your questions are a bother to him. I ordered a frame that wasn't covered by insurance and when my glasses came the bifocals were too high. They refuse to do anything about it. I will not be going there anymore. There is an optical on Beach 116 Street. Their service is a lot better and they are more professional.

Customer service is absolutely horrendous with this worst options of glasses at terrible prices. Good luck getting someone to answer the phone you're either getting sent to voicemail or fax.

I came with daughter here today. The front lady at the front desk was very unprofessional gossiping with another co-worker with about a patient who came there to inquire about her glasses. I was trying on glasses with my daughter she interrupted and said “ those are too small for her face” before I could even get them on. First off this is my daughter and the opinion was not needed. The doctor was knowledgeable but spoke in a condescending in the way he spoke I did not like his energy at all. All I’m say is once I get the glasses I will not be returning to this facility.

Came in for an appointment and waited 20 minutes to be acknowledged by the front desk…there weren’t any other patients there either. Once I saw the doctor he rushed through my exam and had no bedside manners. This optical should close horribly service.

I recently had a disappointing experience with this glasses store's customer service. The staff there are rude, disingenuous, and have a very limited knowledge base on eyewear technology and options. They have even gone so far as to directly call me a liar when I requested a follow-up on a REORDER the manager told me could take 2 weeks. I should mention that the manager initially refused to reorder a new lens to replace one that was delivered damaged. To attempt to see the defect on the lens, she raised her arms up to the store ceiling with the glasses in her hands and looked at the damaged lens through her own glasses, then confidently said to me, "I don't see the defect." The unprofessional conduct left me feeling frustrated and disrespected. That was the extent of their quality check. T