Vision Unlimited at KC

Mari and Samira are extremely unprofessional and discriminating. They assumed I didnt speak Spanish and treated me with such little respect. I was polite and well mannered even while asking questions. They proceeded to roll their eyes while speaking to me and spoke in Spanish. In the end I asked for their names in Spanish and their demeanor changed. Its sad to see those 2 ladies at their age treating people that way especially in today's economy. They need to a professional training or give someone else the opportunity to work who would treat clients with respect as everyone deserve.

I came to Vision Unlimited today and the person at the front desk, Gael, impressed me to the best. He is very young. However, he is very respectful, professional and knowledgeable. He is awesome. I rarely encounter people as smart and professional as he is. That’s why I am writing this review for him. I never saw him looking at his personal cell phone giving a bad impression. He is excellent and you are very lucky to have him.

Horrible experience I ordered my glasses on Dec 6/2025 and after many calls (on January15 2026) then tell me that I need to pay extra for the frames. Of course I won't pay so a that point all I want was my glasses .I just tell the person I charge of the safety glasses " just give me whatever under my Company allowance, just get my glasses , 👓 f you told me from the beginning about extra pay of course I don't mind extra 25dls" Never again

The staff are friendly and nice but unfortunately the number for customer service is beyond horrible. Not only did they constantly give me the wrong time of their open hours, but they were extremely rude in tone and didn’t help me whatsoever. They kept telling me the office is open 2-6 on days they were open 9-5. on days they told me the clinic was open, they were actually closed. I kept missing work trying to fit into what the customer service representative was telling me to pick up my glasses. amazing in person staff but on phone it’s horrific. save yourself time and just make an appointment, even if it’s to pick up your glasses. on top of that, they have a sign at the front of their door it’s hours that just isn’t true. again, save yourself the stress and confusion and just make an app

It's a modern and clean office. I was told by one of their staff members that they only have designer glasses so anything you pick will be at a higher price. Unfortunately, I didn't have the best experience at this location. Not sure if the other locations are any better. We were misinformed and had to return the pair of glasses we ordered. They didn't make this an easy task. This is unfortunate because so much time and headache could have been avoided. Their call center is probably what made things so much more aggravating. A rude male with a bad attitude answered the phone on numerous occasions. I tried to get a hold of someone who works at the actual office location but according to him, that's an impossible task. There's no way to connect to any staff members. You need to speak directl