Vancouver Eye Care, PS

My first time here and it was fantastic. Extremely friendly and caring staff. Dr. Chow was fabulous and did a great job explaining my tests and potential treatment. Highly Recommend.

I will always be grateful to Dr. Theresa Clayton for catching the shingles in my eye and getting me in the same day as a new patient. However, after this last appointment I will not be returning due to her comment about patients who only come in when something is wrong and who don't have eye exams, and that she can't continue to treat me if I don't get an eye exam. Keep in mind this appointment (which I had on the books with them for six weeks) was originally for an eye exam and she was aware of that as she had just read that in the notes, but I had to switch it to medical because I am having a flare up and the infection has returned in my eye, and this has happened in the last two weeks. She literally yelled at me about NOT having an eye exam and about using the eye drops incorrectly (w

Other than the medical assistant who conducted the first part of my eye exam before the doctor came in, I did not have a good experience at this eye care clinic. Despite significant pre-appointment work on my part, the office did not have the correct number for my medical insurance and made no effort to contact me before the appointment. They also did not have the paperwork that I had completed online. Next, I had made clear to the office beforehand that my wife, who also had an appointment at this visit, did not want any out-of-pocket cost for her appointment. Despite making this clear, the office charged her $165 when we arrived as they then proceeded to inform me that her visit was not covered by our insurance. This could have easily been conveyed to me at the time when I made our appo

TLDR: Got an eye infection from standard eye exam here and no guidance from this office/doctor. A couple of years ago I had an issue with this office taking over 2 months to get my contact lens order fulfilled with no proactive updates, but I let it slide because I really liked the optometrist and thought my prescription was more accurate than I've gotten at other places. That said, after my appointment this month I will never return. The day following my standard eye exam, my left eye was still extremely sensitive to light and bloodshot. I gave it a day and with no improvement, called the customer service line. She said she was sending my message to triage and to expect a call from the doctor. Well, after 2 more BUSINESS days the call never came... My eye was getting worse and puffy so

Trying to keep this constructive and informative. I went in to Vancouver Eye Care for the first time yesterday. The positive: The front desk person and the doctor were very pleasant. The negative: After arriving early and waiting for 40 minutes past the time my appointment was scheduled for I was finally taken to an exam room by a medical assistant who was extremely rushed and inattentive. I had to repeat information multiple times and she flat out ignored my questions as she rushed through the exam. In my past experiences at other eye doctor's, the medical assistant takes your history, does a basic check and dilates your eyes getting you ready for the doctor. Then the doctor checks and gets the prescription dialed in and does the eye health exam. Here, the medical assistant took my histor