UTMB Health Urgent Care, Galveston

BEST SERVICE EVER!!!!!! I went to the urgent care after suffering for weeks with clogged ears and going to my PCP who dug in my ears with q tips telling me eventually they would pop. I wasn't even there for an hour. My ears were flushed I was no longer walking around in a tunnel, unable to hear with a sever headache. Best of all, I do not have to go to downtown Houston during the week for a unnecessary ENT appt. THANK YOU SO MUCH DEFINITELY WORK THE DRIVE!!!!

After a severely frustrating day, my son stuck three pieces of corn in his ear, The urgent care staff was very quick and accommodating, as well as very understanding and supportive. By the time I left, although they could not assist me as they did not have an ENT on staff, they were very sweet in giving me plenty of referral locations as well as where I should go and what my next steps should be. I love taking my children to their pediatric staff for well child visits as well. This UTMB location has a special place in my heart for how well they have treated us.

I was so grateful to all the staff after today. They got me in and out in 40 min for a last minute appointment right before my cruise for a UTI. They were calling me back before I was even done with my sample and were all so kind and helpful despite being a chaotic mess this morning. NP Gwen was great and I was so sad I missed the RNs name because she was so sweet. The pharmacy had their prescription in literally minutes. And I had everything I needed in an hour.

I am writing this review in complete frustration and disappointment after my recent experiences at UTMB Health Urgent Care, Galveston If you're considering this facility for medical care, especially as an adult, I strongly recommend looking elsewhere. Four weeks ago, I visited this office with a persistent, unexplained cough. Despite undergoing multiple tests, which all returned negative, the treatment I received was minimal and ineffective—just some mild cough suppressants that did nothing to alleviate my symptoms. No comprehensive treatment or antibiotics were provided, leaving me to seek help elsewhere. However, my grievance doesn't end there. One week ago, I made a 3:00 PM appointment via their online system, completed all required pre-visit documentation, and even paid in advance, h

The doctors are careless and follow the generic script, so every single time I bring kids here - all they recommend is taking Tylenol regardless of the illness or condition. Flu? Covid? Injuries? Diarrhea? Vomiting? You will be prescribed Tylenol and sent home. Besides, the doctors whom I had pleasure speaking with are unaware of basic developmental needs in kids, like one of the doctors was insisting that my 8 months old isn’t supposed to drink water yet, so I had to refer her to Google to prove it’s allowed and necessary. Not sure what were they studying in college so many years. Probably Tylenol