UPMC Hershey Pediatric Center

I've taken my children to Hershey Pediatrics for the last 17 years. They were always wonderful to me and my children and would answer the phone, call back within 10 minutes and would even come in on a Sunday to save a trip to the ER. With that being said, I think after today I will be finding another provider. Every time I try to make an appt, it's like trying to get ahold of the president. I called as soon as they were open today and left a message. No response. By 11, I started calling again. Finally got someone in scheduling JUST for her to tell me the nurses were handling triage and someone would call me back...BUT I'M ALREADY ON THE PHONE!? ... An hour later, I started calling back. Finally got a nurse just to tell me that they can't see her and I should go to Urgent Care. This was no

I truly wish I could leave a 5 star review. The providers themselves have always been kind, pleasant, and helpful during visits, and I don’t have complaints about the care we’ve received in the moment. Although, I do feel they might be overwhelmed and understaffed with both providers and nurses. Unfortunately, the major issue and reason for us leaving is communication. Calls go straight to voicemail and are rarely returned. It shouldn’t take three separate calls to schedule an appointment, or days with no response after leaving a voicemail to schedule one. I once called on a Monday with a medical concern for my one-month-old and never received a call back, though was told they called twice afterwards. I had no missed calls or messages so I feel they called a wrong number. We used this offi

If you’re looking for a pediatrician for your newborn, I highly advise you to avoid this clinic. Like all the other reviews said, they never pick up their phones. There is something very strange about the providers here. They seem very fake and disingenuous. They also brush over your concerns and don’t address them with care. They’re not thorough in answering any concerns you have and make you feel like everything is normal and fine, when it’s not. The exam rooms are a disgrace. They’re so tiny and you feel crammed in there. The building is always freezing cold. When I asked the nurse why it’s so cold, she said they refuse to turn the heat on. That is so ridiculous to me. They clearly want to save money on their electric bill and don’t think it’s worth it to make their employees and patien

We have brought our children here for nearly twelve years. We adored Dr. Bartlett and have been received good care from the other providers as well. Sadly, the same cannot be said of the administrative staff in the last few years. It is almost impossible to get a hold of anyone. I will call five or six times in a day, or multiple days in a week, and no one picks up--not the front desk and not the nurse's line. I leave messages, and it takes them days to respond. The portal only seems to work about half the time, and it takes too long to receive a response. My child has multiple medications, and because of these communication issues, it takes far too much time and stress to get them refilled. This has been the case for **two years**. Today he was supposed to have a med check for refills, y

The doctors are great, administrative is a mess, refuse to return phone calls there’s been multiple occasions I had to call all day with no response we have had to go to urgent care. It’s so bad I had to call other offices to get a return call back because their manager reached out so if you get really desperate call hummlestown they are wonderful! After awhile I’m sure they will get enough of it as well. And when you do get a hole of them their administration is rude and claims they have zero voice mails…. I’ve left 4 in the last 3 hours. And just annoyed they have to actually do something, it’s of no surprise because ever since they started self check in god forbid you ask for any help. This is children’s health not a store or gas station and if they can’t even muster the work ethic to