University Of Iowa Pediatrics

I have never had a rude person at all at this hospital until today… I had to reschedule my sons dermatology appointment because we received the call about his appointment TODAY 8/26/24 that his appointment would be TOMORROW 8/27/24. I work so for me to just drop everything from one day to the next is a bit impossible. She seemed so bothered that I had to reschedule because of my circumstances. Unfortunately I am just going to have to find someone else to see him about his condition because the doctors next available appointment isn’t until April 2025. But complaint is towards the scheduler. I know we all have bad days I work in customer service. But please don’t go spreading your negativity amongst the rest of us. Thank you.

Deceptive billing practices. Went to a well-child visit and the doctor asked if I had additional questions or concerns. I brought up one additional concern as well as a follow up to a previously discussed condition- a condition that is asked about on the screener before you even see the doctor. I was billed for this. No where have I ever seen a list of what is or is not included in a well child visit, nor did I ever expect to receive a bill when the doctor asks if I have additional concerns-especially when one of the concerns was a follow up and it was asked about in the child survey. I have called billing, was told I would get a call back. No call. I have called patient experience, received a call but was also told I would receive a call back. Nothing. It is deceptive to double bill your

I cannot say enough good things about Dr. Saade. My daughter was diagnosed with a very rare form of neuropathy and the time Dr. Saade took to explain everything to us is something I’ve never experienced before with any Doctor I’ve ever seen. Her knowledge, personality, and care is outstanding. She has made us more hopeful of the future and brought us peace. Everyone at the clinic was so kind and attentive. Thank you from the bottom of my heart!

extremely long wait times, constantly on hold, misfiled multiple prescriptions. joke

The care given was above and beyond what I have witnessed anywhere else.