University Dental Associates High Point

Talia is who did my cleaning. She was super nice. I have not had a cleaning in 20 years. She assured me that I would be okay and that I was I good hand. Well she was right. I was in great hands. She sat me down, laid me back and proceeded to measure me. Once she was done she talked to me about my numbers. That of course went over my head. She said that we need to do a different cleaning than I had come in for, however she made sure to run the numbers through my insurance to makes sure I knew what I was financially getting into. I appreciate that. She told me and we begun. She was very clear with her requests of how I needed to turn my head. She was very gentle but could definitely tell She was being thorough. She was very attentive to my pains and issues. Whenever I let her know I was unco

I just wanted to preface this by saying that I'm extremely grateful for the kindness that the office manager and hygienist I saw today extended to me. I'm very upset about an experience that I had here today with one of the dentists. Mr. Camacho spoke to me in an unprofessional way, wouldn't listen, accused me of not listening, and interrupted me every time I tried to speak. He comes in and says bluntly, "You're going to lose that tooth." This was very emotional for me, and the lack of compassion caused me to become upset. I felt unheard and disrespected. It wasn't appropriate to shut a patient down like that. I'm not a child who was acting out and needed to be disciplined. I'm a patient who deserved to be listened to and treated with kindness. I did receive kindness from his nurs

This location is very poorly managed. They constantly overbook, leaving patients waiting 40+ minutes past their scheduled appointment times. Providers and doctors seem to switch frequently, which makes it hard to get consistent care. The front desk staff, especially Madeline lack basic process and procedure skills, which only adds to the frustration. On top of that, they add on services that aren’t medically necessary without explaining them to you. This results in unexpected out-of-pocket costs, which feels dishonest and unprofessional. Overall, I would not recommend this office to anyone looking for reliable and transparent dental care.

I will not be retuning to this place! Made an appointment for my daughter and because I only confirmed the text and not the phone call cause I’m busy at work with no service and I get off of work after hours they took my daughters appointment away without informing us! Also when you try to talk to the dentist it’s like talking to a wall they dismiss any of my concerns or questions you may have and just leave to move on to the next patient.

Amazing staff! The receptionists are all friendly, helpful, efficient and go out of their way to welcome you and help you. Dr. Upchurch and Francis are an amazing team. They are an awesome team who are very accommodating, friendly, efficient, kind, caring and compassionate.