UNC Ambulatory Care Center

I recently had a PRC surgery here in October, absolutely love my surgeon Dr Draeger and his whole team. I was kept informed of everything going on, had a good IV experience for once in my life, and am healing beautifully. The nurses and tech and any other staff that came to talk to or check on me were all so lovely, I didn’t catch most of their names and I really wish I had so they could get more recognition but it really made for a pleasant experience!

Leaving this review after an excellent experience at UNC ACC. Before my daughter's surgery I was concerned about the bad reviews this clinic has, but everything went really smooth. Dr. Damason, Dr. Painter and his Anesthesiology Team, Nurses, Receptionists were very attentive, professional and compassionate. They explained procedure to my daughter in an age appropriate way, made it look fun and kept her calm all the time, and that was reassuring for us as parents. It's a well organized place and attention was what you expect from UNC.

I am disappointed to read some of the other reviews of this facility. We were registered right away, kept updated as to the steps involved in the process and from the pre-op nurse, the anesthesiologist, the doctors, the post op nurse all the way around, we were treated with courtesy and respect. My father (the patient) kept saying how well he was being treated (even before the meds kicked in). He is no, shall we say, a fan of medical care so for him to be commenting about how pleased he was shows that this was a positive experience. He was even more effusive with the praise when he was in post-op recovering but I will ascribe a certain amount of that to the meds he was given. Regardless, I appreciate the care and concern that was shown to my father by all that we interacted with.

*edited* At first I gave this clinic 5 stars. However, I received the letter about the investigation after my complaint. I had issue with 1 person, the nurse who said it was anxiety. They didn’t find any wrongdoing and basically called my husband and I liars. I’ve been in medicine my entire adult life and my husband is a detective. Long story short is this: all I wanted was an apology and the termination of that nurse and they chose to do the wrong thing. Well, I won’t let this slide. Don’t have surgery here because if they hurt you they’ll just lie about it and invent a twisted version of the story. Dr. Kamath is an amazing surgeon, but he’s not going to hold your hand after your surgery so remember that if you go to the ACC. I. had a very bad experience here, but I’m giving them 5 stars

I only gave UNC 2 stars because of a security guard who deserves 10+ stars. First patient registration rep - didn't want to be at work, gave me wrong info. Another patient registration rep yelled at me twice. I'd be shocked by this normally but this is UNC so completely normal behavior for their employees to be abusive and lazy. I had never been there before at this ambulatory center. Almost left without getting my doctor-ordered rads.