Tufts Medical Center Primary Care – Quincy

Unfortunately, a very negative experience. Particularly with communication with the office, billing, and Dr. Nitika Bansal. Took me months to get an appointment, when it finally came I waited over 40 minutes to be seen. Dr. Bansal was not helpful. She ordered a lab test and never called me to follow up about the results. The office charged me incorrectly and still hasn't called me back about the billing issue or about the labs (it's been over a month already).

First off nobody answers the phones, they go directly to the on-call every time you call no matter what time. I had an MRI done on Sunday. It is now Thursday. I myself have seen the report on Monday on Shields MRI website with findings, but the doctor has not called me after 4 days, to let me know the results. I can’t walk or sleep and I’m in constant pain. I have already scheduled a consultation with a surgeon while I’ve been waiting(why not haha), but this is ridiculous…the customer service and care/concern for the patient are nonexistent… I should not have to wait 4 going on 5 days to get an MRI back that is acute. Please save yourself some time and go elsewhere. I know they have openings for accepting new patients and there is a reason for that….

I have been seeing Dr. Moran here for 5 or 6 years, maybe longer. I find that she is thorough and responsive. She listens to what I have to say and asks thoughtful questions. She always schedules a follow-up with me and gives referrals when appropriate. I noticed that some reviews mention it being hard to get through to speak with anyone. I have had issues with the phone lines in the past, but I don't think that issue is reflective of the service I have received from the staff, or of the care I have received from the physicians. I find the patient portal is a very helpful tool and often use it to communicate with my doctor. When I do message the doctor via the portal, I almost always receive a return phone call from either the doctor, or her assistant as a follow-up. The front desk staff a

If you are healthy and have any other option, establish care somewhere else. This office and the providers use the most predatory billing practices for people who come in for their annual preventative visit. They will find reasons to turn preventative visits into higher billed visits and you will have to pay multiple charges as no reasonable code review is possible.

I’ve seen 3 different doctors here over for the past 10 years and they’ve all been exceptional including their entire care team and staff. Dr. Diaz, Dr. Lee, and Dr. Driscoll as well as all the front desk staff and their lab staff have been amazingly kind and helpful and take their time to explain things to make sure you understand and I was also pleasantly surprised with their follow up calls to explain lab results that were taken elsewhere. Nothing but good things to say.