Tri-State Optical Center

I adore Dr. Kate. I always receive the very best care from her. She truly educated me on the seriousness of severe dry eyes, and my eyes are now better than they’ve ever been. Her entire team is incredibly kind and professional. They also offer a great selection of glasses, and my prescription is the most accurate I’ve ever received. I’ve been a patient for several years and couldn’t be happier.

My favorite optical center for my eye exams and love my new glasses (such a good selection of frames I purchased 3 new pairs)! I also recently did the new TriLift procedure with micro-needling and I see definite improvements in my face and neck (tightening, lifting and texture)! Dr. Kate and Victoria did a great job (very pleased with my results)!

I love Tri-State Optical! I have been with Dr. Kate Landis for more than ten years now. It is proof of her excellence that when I’ve had to switch insurance plans, I always make sure she is in network. Not only is Dr. Kate wonderful, but she hires amazing staff. The front desk staff are friendly and professional. Many are bi-lingual. The opticians understand fashion and facial shape to help patients select eyewear that are attractive and affordable. Along with optometry care at this clinic, there is a wide selection of frames for new lenses, and they offer Neurolens for those with migraine disorders or eye misalignment. Dr. Kate doesn’t just provide basic eye care. She also treats my inflammatory eye conditions that were causing such severe dry eyes that I had developed lesions on my corne

Customer service is the biggest problem here and the reason for the low rating. The doctors are kind and knowledgeable, however their front end staff and optical technicians are lacking. I never receive appointment reminders (no calls, emails, texts). They say they have text reminders, but they don't send them out. Some days the optical technicians are friendly and invested in their patients, other days you get technicians who aren't interested in helping patients. My last technician was so insistent on being right about me getting lenses at the beginning of the year, but I hadn't put that order through at the time. Her name started with a C and she's young, and she also had little interest in helping me find frames. I felt very uncomfortable the entire visit. They also gave me my glasses

Dr Landis is a fantastic OD with a top notch staff. At Dr Landis recommendation I opted for the IPL treatment for dry eye and I’m extremely pleased with the results.