The Waters of Smyrna

After having a family member at 4 different places in Rutherford County we finally landed at the waters. I personally will give this facility five stars. The whole staff went above and beyond to keep our family member comfortable in her last days. Our family member was there for several months. They were very attentive and anything we needed/asked for they took care of or resolved. They were sympathetic even though they see this daily and they fed our family member. Overall it was a great experience consider considering the circumstances.

I had a family member stay here recently and the staff and therapy department went above and beyond for them! So thankful for them. Highly recommend this facility!

Never have I ever!!! I’ve never been so ticked off at a facility. All I did was complain to them about my daddy with the lack of care he DIDN’t receive! Daddy would call us crying about being there! He lost so much weight while there. He’d call and say he’d been waiting for hours to get his diaper changed and he was hungry. I witnessed this! I walked in to the most nastiest room and bathroom. My breaking point was walking in finding two nasty diapers laying around. One was in our visiting chair we sit in but the worst was finding a filthy diaper sitting on his food tray filled with urine & poop. They said he must be pulling them off, um no he has a diaper on, Ya’ll changing him and not throwing them away. How nasty is that?! I was fixing to have to run to the store to buy cleaning supplie

My friend’s husband was admitted to The Waters of Smyrna last week and planned to stay there for short-term. My friend tried to use nurse call system for help but they didn’t respond to him over an hour. He got out of bed without an associate and that’s how he got sick and brought back to the hospital for another surgery, very serious surgery ! They didn’t do anything to tend to patients and help them!

I don't know what's going on there,but my mom is in there right now. I've been trying to get a hold of her for three days now but the businesses phone just keeps ringing until it finally just disconnects.I have told them that I'm trying to reach her through her cellphone but it's going straight to voicemail. Unfortunately I live in Kentucky so I can't go there personally and see what the heck is going on.Needless to say this has me very frustrated.