The Springs of Mt. Vista Health & Rehabilitation

The physical therapist department is priceless. Some of the best professional behaving and performing people we've ever encountered. A lot of the staff are all as well. Priceless, wonderful considerate, very very caring about the patients and then there's those that are have a job reflector dissatisfaction with their job and rubs off and shows that to the patients. Most of the employees are just priceless. We were never so pleased under these circumstances to have so many good people that cared.

Way understaffed. Kitchen will not consistently honor food preferences. Equipment, such as Hoyer lifts, is rarely professionally examined and fixed. Staff doesn't listen to patients unless they require emergency care, or are clearly in trouble. If you complain about anything, the RN or CNA will come into your room and proceed to gaslight you into believing that you were mistaken and/or you're in the wrong and should just drop it because they've already covered their booties by creatively wording their charting of incidents. They consistently will leave a patient in their own filth for whole shifts and even whole days! Then, will chart that they refused care.

My cousins husband has been in here for a few years now and the staff treat him so well, even with being so short staffed. We are pleased and more importantly my cousins husband is pleased with his care. My cousin has just gotten out of rehab here from a fall. She was very pleased with her care. These caring employees deserve so much more. I wish the owners of this center would see their worth.

Before moving my Mother to Mt. Vista for hospice care , a woman named Tracy called me and began badgering me with phone calls after they had “accepted “ my Mother for care . It felt like she had a quota to meet. She spoke and acted like a “high pressure salesperson “ trying to “close” immediately. Right off the bat she asked if I had the money to pay for this. It’s a business and I understand that. However, THEIR business is to usher peoples loved ones thru the final stages of their life. And yet….Literally, no discussion about my Mother’s care or health or what I was going thru. You would think that someone in her position would at least start off with something like “I know this must be stressful for you” or “First of all we want you to know your Mom will be in good hands, or maybe “Ho

We visited a friend today, there was someone singing hymns. The facility was very nice and clean. Her room was clean and tidy. She said that she liked living there. We had a great visit with our friend. We will be back.