Tend Dental Chelsea

The hygienist was phenomenal! (Verretta i think her name was?). My cleaning went well, and i got some great advice on how to improve my brushing. But then the dentist came in and gave me a rushed 5 minute sales pitch about a bunch of stuff i don’t need. That the dentist HERSELF said i had no current issues. No conversation, no care, just being pressured into making a purchase. would not recommend coming here.

A review for the Tend business as a whole. I have been to two offices: Chelsea and West Village. My experiences with hygienists have been solid and the dentists are generally fine to positive. I enjoyed the convenience of the app which is the positive of a large chain like this. The cracks start to show as soon as you need anything personal. The app constantly crashed on me making rescheduling very difficult so I had to call in and go through the phone tree. When my husband was getting more complex work done (braces) here, he had so much trouble anytime he needed to contact anyone when a bracket broke. He was being sent to different offices then being told work couldn't be done because one office didn't have the right tools. Then recently I had a friend who was just looking for some simple

Every member of staff plus the doctor plus the setup of the office contributed to a great experience. Love the transparency about costs and the clear communication from the practice as well. No complaints!

I came in for a cleaning and was told I needed to get 6 fillings spread over two days. I went to a different dentist to get a second opinion and was told I didn't need any of them. They have someone on the staff who comes in to review the treatment with you, almost like a salesperson. Overall very icky feeling and I am so glad I saved myself the time, money, and pain and went to a dentist who cares about their patients more than maximizing profits. I would absolutely not recommend coming here, or if you do be sure to get a second opinion before getting any work done

Kind people and knowledgeable doctors but disorganized, confusing communication throughout my three phases of treatment: Invisalign round 1, round 2, and final retainer. When my Invisalign was initially installed it felt like there was glue everywhere, the staff had a hard time getting the attachments to stay, and I left with a sore on the edge of my mouth. Partway through my treatment I received a new doctor and wasn't protectively told until I saw the name change for my appointment. Continuously the staff would try to be helpful by saying, "last time we did..." Or "today we're doing..." And that was usually incorrect. I blame the Tend system more than the staff, the notes seemed very inconsistent and the doctor often had to triple check things listed in there. There was a disagreement be