Temple City Optometry

I have gone to this optometry practice for over ten years, but only realized they had changed management at my most recent appointment. Something felt off (I didn’t recognize anyone and they asked me if I was a new patient) and I didn’t realize until I looked at some of the Google reviews in which the business responded that they would be under new management starting in 2026. To me, it seems unprofessional that I only found that the practice was under new management after my appointment and I wasn’t informed prior. They seem to be figuring out how to transition patient files and the business. I understood that that takes a while to do, but I am not sure I will continue going to the optometrist for a number of reasons. - Patient file “lost”. When I arrived, I was asked to fill out a new

Eye exam was done very professionaly. The staff was very helpful and patient; she took the time to help me pick the glasses. Large frame selection.

I've used Young's for a while and have tried to replenish my contact lens order 3 times but each time I called they were closed. I just managed to get through today on my second call and the assistant said that my prescription had expired so she couldn't order them. I asked that she send me my prescription so I could go elsewhere which she said she would and I confirmed one more time that this would mean losing me as a customer and the assistant agreed and with no politeness finished the call and hung up on me without saying good bye I've had many lenses made for my glasses here and ordered contacts but will no longer. I was really trying not to use a large corporate for my contact lenses and trying to help small local business however my hand was forced. Goodbye Young's, such a shame you

Avoid this place entirely. The customer service and communication here are among the worst I’ve experienced. They accepted my insurance but failed to provide the correct contact prescription. I ordered contacts and glasses, but after returning them due to their mistake, they refused to correct the issue or fulfill my order. Do yourself a favor and find a more reliable optometry office.

Excellent customer service! I have a son on the spectrum with Autism and they were so patient and even thanked him for doing such a good job during a test. Staff is professional, caring, the doctor sat and actually talked to me and explained so much for my children and I, I Definitely recommend and will be coming back.