Target Optical

Disappointing experience so far. Originally ordered prescription glasses from them and also used their optometrist to get my new prescription. However I was disappointed and surprised when the new frames I received were not the same as advertised in their pics and were not low nose bridge fit. The frames were made with a defect - there was barely any plastic molding to support the nose. See pic. I also spoke with Amber on the phone. She said she’d try to leave a note with the lab to make sure this issue was not repeated again but then Indira mentioned they do not and cannot communicate with the lab, so if the lab makes the frame incorrectly (and we know these days mistakes are common), then you are essentially out of luck. It really isn’t that hard to just leave a note to prevent rework i

The staff at Target Optical at Fair Lakes Shopping Center provided excellent service! Even before visiting the store, I spoke with Amber over the phone multiple times regarding the newly available FDA-approved Essilor Stellest myopia-control lenses. She was consistently patient throughout our interactions. During our visit, Mir took the necessary fitting measurements. Amber and Mir guided us through the entire process of purchasing Stellest eyeglasses without rushing. We needed to use the exchange policy for custom medical eyewear. The process involved multiple visits and several phone follow-ups and was handled professionally. Richard and Silvia took time to review the situation carefully and addressed the necessary details. Silvia rechecked the measurements using optical equipment to e

I can’t say enough good things about the service I received from Mr. Mir at Target Optical. He went above and beyond to provide outstanding and exceptional customer service. His professionalism, patience, and kindness truly set him apart. He made sure all my questions were answered and that I felt confident and comfortable every step of the way. An exemplary experience from start to finish. Than you Mr. Mir

Silvia from the Target approvals in Fairlakes shopping was extremely helpful during my visit. Very client oriented and I will certainly go back for Silvia’s sincere customer service. I wanted quick delivery of my glasses but Silvia did not over promise anything which I appreciate and she gave a work around!

Endira was absolutely exceptional. She was kind, helpful, and incredibly patient throughout the entire process. She took the time to answer all of my questions and made sure I felt confident in my choices. This was by far the best eyeglasses purchase experience I’ve ever had.