Sullivan's Pharmacy & Medical Supply

This was my first time ever using Sullivan’s Pharmacy, and that experience was entirely shaped by Ali from the compounding department. My daughter had surgery on Tuesday and has been in a lot of pain. She needs to alternate between Tylenol and Motrin, but she has not been tolerating oral medications. While Tylenol suppositories were available, Motrin suppositories needed to be specially compounded, and only a few pharmacies in the area are able to make them. With a storm coming and my daughter in severe pain, I spent hours calling different pharmacies. Many did not have the supplies, others said it would take too long to get them, and some were unwilling to help even after I explained how urgent the situation was. Ali was the only person who truly showed empathy and took my situation to h

Sullivans pharmacy is truly exceptional in every way. The pharmacists and staff are not only personable with each customer, they also are remarkably knowledgeable and always willing to go the extra mile. They take the time to explain medications clearly, answer every question with patience and expertise, and ensure you feel completely supported. Their attention to detail and commitment to patient safety are evident in every interaction. From the moment you walk through the door, you’re welcomed with genuine kindness, professionalism, and a level of care that’s becoming increasingly rare. Their medical supply selection is also outstanding! High-quality products, fair pricing, and staff who know exactly how to help you find what you need. Sullivan’s Pharmacy is a shining example of what comm

Sullivan’s Pharmacy and Medical Supply has always been the best! The staff are usually incredibly kind, helpful, and attentive. I’ve always appreciated the high standard of service they provide. However, I want to share an experience I had today November 26, 2025 that was disappointing. I received a phone call from a staff member who introduced herself as Monique regarding coverage for new test strips sent by my family member provider’s office. Unfortunately, the conversation did not go well. Monique spoke over me, did not allow me to fully explain the situation, and even implied I was being untruthful when I tried to let her know that I had previously called the pharmacy about this issue. When I couldn’t provide the name of the person I had spoken with before, her tone became dismissive.

Sullivan’s Pharmacy is truly a standout in every way! From the moment you walk in, you’re met with kindness, professionalism, and a genuine sense of care. The pharmacists and staff are incredibly knowledgeable and always take the time to explain prescriptions clearly and answer every question with patience and expertise. One thing that really sets Sullivan’s apart is their outstanding turnaround time — prescriptions are filled quickly and accurately, often faster than expected. They understand how important timely service is, especially when it comes to your health, and they always deliver. Their medical equipment delivery service is also top-notch! The team is prompt, courteous, and ensures that every item arrives in perfect condition. They make the entire process seamless and stress-free

If I could give zero stars, I would. I contacted sullivans a few days to a week ago asking for my catheters to be refilled, which have been filled from sullivans 2-3x already. I got a voicemail today saying my insurance was inactive, which I immediately knew was untrue because another DME provider just processed an order from me 2 days ago. I called sullivans and insured them that my insurance is active and that it has to be an error in their system. They said they could not send out my catheters “until given an active insurance” and that I should “call my insurance”. I told them before I hung up that my insurance was going to say that my insurance IS active. I Immediately called CCA onecare who has been my insurance for years. The DME agent I spoke to said yes my insurance is active and a