St. Clair Eye Care

The front desk people are rude and will hang up on you in an eye emergency iv never seen such bad behavior these folks are clowns 🤡 I had to call another eye dr for eye care Forest family eye care got me in immediately for an eye Injury!!! I hope this place loses all it’s business 😡😡😡😡😡😡😡

Replaced frames for me for free when a hinge broke on my glasses months after I purchased them. The frame had been discontinued but the gentleman who assisted me quickly loaded my lenses in the replacement frame for no fee. Two years later, they are holding up well. I had an excellent experience with eye exam and frame selection and fitting. Very clean and modern office with friendly staff.

This place has now been changed to My Eye Dr. I liked it before as St. Clair Eye Care. My Eye Dr. did not return a phone call regarding setting up an appointment. After giving them a week I finally called them to try to make an appointment for my daughter and they can not get her in till next month. I expressed concerns for her eyes bothering her significantly. On another occasion, when I had called to purchase contacts the girl at the front counter was so rude I asked to speak to the office manager.

I received my prescription lenses through a different company but was prescribed by St Claire through a eye exam and once I received my lenses, they simply did not help my eyesight but almost seemed to make it worse. The lens company was cleared of any mishap but once I informed St Clare's that there might have been a mistake regarding my eyesight and the lenses they prescribed, I got nothing but a run around and informing me they would call me in a few days. A few days go by and no call from them, so I call them just to get another run around and to inform me that someone will be calling me back by the end of the day. It is very unfortunate I have heard good things about St Claire Eye Care and would have liked them to live up to the high standard.

In general, the staff are nice and helpful. I have been going there about 8 years and always get good eye subscriptions. However, both my wife and I have received defective frames and had to endure time without useful ness of the glasses. It appears the company they order is lacking in quality control.