SSM Health Urgent Care

I went to this urgent care on yesterday after developing redness, burning, nausea, and fatigue that matched a previous allergic reaction I’ve had. I told them about my history, but they were dismissive and almost didn’t run a strep test until I asked twice (when I stated that strep also has given me these same symptoms in the past). They brushed off the idea of an allergic reaction because I didn’t have hives. My primary care doctor later prescribed steroids after I messaged them last night still miserable , and I improved within hours. I left urgent care feeling ignored and disappointed. I hope they learn that not all allergic reactions look the same. Now I am out a copay and probably have a larger bill coming in the mail.

Made an appointment for my son. Showed up to this, with no notification from them. To make matters worse it was too late in the night to get him seen literally anywhere else. Do not go here. They don't care about people or their time.

Injured my knee and wanted to make sure it wasn’t torn. Rushed there right after work to get it checked (several hours before closing). Felt very uncomfortable and judged the entire time. Heard the nurse make a joke about me after shutting the door and then laughter from her and the radiology tech. As a fellow SSM employee I’m so disappointed and saddened about this experience. I was nothing but polite and patient and just wanted some reassurance after a long, painful day. Joanne, the nurse practitioner, was very sweet but I did not feel that she took me seriously either. Waste of time and left in tears.

My fiancé and I went in for an appointment and we were greeted with the sweetest woman named, Susan. She was so kinda and so attentive to us. After I told her how sick I was feeling, she went out of her way to get ice chips and mints to help me feel more comfortable. She is very respectful and lovable woman! Thank you so much Susan, you helped more than you know.

Made a quick appointment online. Walked in. Waited 3-4 minutes. Then we were taken back to an examination room, where a Nurse Practitioner WAS WAITING. Discussed symptoms. NP gave a look. Took a throat swab. Waited 5 minutes, and confirmed strep throat. Prescription, instructions and we were on our way. VERY efficient. VERY thorough. VERY friendly. We were walking about about 10-15 minutes after we walked in. (note: We have been to "other" Urgent Care facilities that were definitely NOT "urgent"). This SSM facility (Wentzville Parkway) is now our GO-TO facility. Thank you to all of the staff.