SMP Pharmacy Solutions: Retail & Specialty

The employees at SMP Pharmacy Solutions are very friendly and kind, and every interaction I had with staff was pleasant. Unfortunately, if you have TRICARE/Humana Military insurance, they really struggle to figure out how to correctly bill your coverage. Despite SMP Pharmacy having a contract with the military, there seemed to be a lack of understanding of how military insurance—specifically TRICARE routed through Humana—actually works. We spent a significant amount of time trying to resolve the issue. My provider decided to send the prescription to Freedom Pharmacy instead, but I figured I would try to call SMP Pharmacy a third time to see if the issue could still be resolved. During that call, I spoke with an employee who offered to contact TRICARE directly on my behalf. She told me sh

I just wanted to share how truly impressed I am with SMP. Their customer service is, without exaggeration, one of the best I’ve ever experienced. Shortly after my doctor’s appointment, before I even got home, I had a text letting me know my order was already being processed. Later, they called to coordinate delivery or offer the option to pick it up myself. I chose delivery, and for just $10 (from Miami to my area, about 1 hour drive one way with traffic), it was absolutely worth it — not only saving me time but also making the whole process completely stress-free and easy. Every time I spoke with a representative, they were incredibly calm, professional, and happy to help. They took time to explain everything in detail, double-checked all my contact and delivery information, and gave me v

I’ve been using SMP throughout my fertility journey, and honestly only have the best things to say. I’ve been using them for 4 months now. I feel like they not only have reasonable pricing compared to other pharmacies, but their staff is truly so kind. When going through infertility, everything can feel so heavy and daunting… but each time I’ve spoken to their team, I’m met with kind, clear and compassionate care. Highly recommend!

I have always had wonderful experiences with the SMP Pharmacy Maven representatives, especially as I’m currently going through an IVF cycle, which is already a very stressful and expensive process. However, today I encountered a representative named Kristina/Christina who spoke to me with a tone that felt very rude and dismissive. When I asked for clarification about my medications, her response made me feel as though I should “figure it out on my own,” which left me feeling very insecure during an already sensitive time. I asked to speak with another representative, and thankfully my questions were then properly addressed.

Was promised a call back regarding a prescription. Never received the call back. The prescription was sent in a 8 days in advance. Now, because I need it same day, 8 days later, they are charging me a $65 delivery fee (should have been 10), or I have to take vacation to drive to Miami to pick it up. Terrible service. Do not recommend.