Simply Orthodontics Grafton

Was so happy to start my Journey with Simply orthodontics in Worcester for a better smile! Ive also had follow-ups appointments at the Grafton Simply orthodontics as well. I wore braces for two years and was still left with a space in my front right top area. I was told by the main orthodontic dentist when they rushed to takeoff my braces, that the space would improve and close with the Visalign retainers that they provide me with after removing my braces. I am already at almost 2 years later with my braces off, and he never genuinely gave me the smile I wanted! I feel like they bribed me in and took my money and then I told them several times I was not happy and no one has contacted me back to figure out why I still have this spacing! And then my primary dentist At my last two cleaning ap

Great dentist. But billing department is truly bad. I’ve had bills revised. I’ve been told twice that I’m completely paid for. Only for billing to make additional changes. Do not trust anything they say and get everything in writing. I truly wish we went with a different orthodontist. Chris

Very nice to work with. I always feel welcome when I go there.

Always professional an friendly, the office is clean and welcoming

I found them great to begin with , but recently they’ve gone downhill . My son is never late for his appointments but has waited over 30 minutes for some of them. Communication is very poor……..rather than someone coming to you to keep you informed about treatment, you have to actively seek someone out to ask about it. And I agree with another post where someone said there is a big turnover of Orthodontists ……there really is!